IT Executive

Aman Solutions For Cyber Security; Dubai; On-site; AED 70,000 - 110,000; Full time

Job summary

Aman Solutions For Cyber Security in Dubai seeks an IT Executive to lead on-site IT operations and provide day-to-day support for corporate colleagues. You will manage desktops, devices and collaboration tools, as well as administer Microsoft 365, Entra ID and security controls with a strong focus on user experience and reliability.

You will partner with regional/global IT teams, support executive staff, and help drive cyber security and endpoint compliance across the business.

Qualifications

• 3-5 years IT support or desktop administration in a corporate office.
• Experience in multinational/multi-site environments preferred.
• Hands-on administration of Microsoft 365 in production, including Entra ID and Exchange Online.
• Experience with Microsoft Intune for endpoint management and Windows Autopilot.
• Knowledge of identity controls: conditional access, MFA, SSO.
• Familiarity with cybersecurity basics: endpoint protection, phishing, encryption, DLP.

Responsibilities

• Provide first-line IT support for users at the Dubai office.
• Install, configure, maintain and troubleshoot laptops, desktops, mobile devices and printers.
• Manage IT incidents and service requests with regional teams or vendors.
• Administer Microsoft 365 services including Exchange Online, SharePoint, Teams, OneDrive and Entra ID.
• Support cybersecurity initiatives, MFA, conditional access and endpoint security.
• Administer Intune for device enrollment and policy deployment.
• Ensure meeting rooms and collaboration tech are operational for hybrid events.
• Manage IT asset inventories, licensing and lifecycle of devices.
• Coordinate onboarding/offboarding, device deployment and inductions.
• Support network infrastructure, tech projects and IT documentation.

Skills

IT support

Microsoft 365

Intune

Entra ID

End-user support

Identity management

Security concepts

Windows 10/11 admin

macOS/iOS/Android support

Networking basics

Tools

Microsoft 365

Intune

PowerShell

Exchange Online

SharePoint

Job description

IT Executive

Aman is seeking an IT Executive to report to the IT Technical Infrastructure Manager EMEA and act as the on-site technology lead for our Dubai Corporate Office. This hands-on role is responsible for providing day-to-day IT support to corporate colleagues encompassing desktop and device management, end-user support and the collaboration technologies that connect our offices and properties worldwide. The successful candidate will be responsible for maintaining a seamless and secure user experience, managing local IT operations and supporting the administration of Aman’s global Microsoft 365 environment including identity management, device management and access controls. Working closely with regional and global IT teams the role will also support cybersecurity initiatives, endpoint compliance and technology projects across the business. This position is ideally suited to a technically skilled IT professional with strong desktop support and Microsoft 365 administration experience who is comfortable operating as the primary IT presence within the office. The ideal candidate will demonstrate excellent customer service, work confidently with senior stakeholders and executive leadership and uphold the exceptional service standards synonymous with the Aman brand.

Responsibilities

• Provide first-line IT support for users across the Dubai corporate office, delivering a professional and responsive service experience.


• Install, configure, maintain and troubleshoot laptops, desktops, mobile devices, printers, peripherals and business applications.


• Manage and resolve IT incidents and service requests, escalating issues to regional teams or vendors when required.


• Administer Microsoft 365 services, including Exchange Online, SharePoint, Teams, OneDrive, Entra ID, user accounts, licensing and permissions.


• Support cybersecurity initiatives by managing multi-factor authentication, conditional access, endpoint security and security incident response.


• Administer Microsoft Intune including device enrolment, compliance policies, application deployment and endpoint management across multiple platforms.


• Ensure meeting rooms and collaboration technologies are fully operational, providing support for executive meetings, presentations and hybrid events.


• Manage IT asset inventories, software licensing, hardware procurement, stock control, warranty claims and lifecycle management of devices.


• Coordinate user onboarding and offboarding, including account provisioning, access management, device deployment and IT inductions.


• Support network infrastructure, technology projects, office moves and continuous improvement initiatives while maintaining business continuity and IT documentation.

Requirements

• 3-5 years of experience in an IT support, desktop administration or IT generalist role within a corporate office environment.


• Experience in hospitality, luxury, professional services or another multi-site international business preferred.


• Demonstrable experience as the primary or sole IT support presence in an office or in a small team with end-to-end ownership.


• Proven hands-on administration of Microsoft 365 in a production environment, including Entra ID, Exchange Online, Teams, SharePoint and OneDrive.


• Practical experience with Microsoft Intune for endpoint management, including compliance policies, configuration profiles, application deployment and Windows Autopilot.


• Experience configuring and troubleshooting conditional access, multi-factor authentication and related identity controls.


• Track record of managing patching and vulnerability remediation across a Windows endpoint estate.


• Experience supporting audio-visual and video conferencing technology in an office setting.


• Experience supporting senior executives and providing high-touch service to demanding internal stakeholders.


• Strong working knowledge of Windows 10/11 administration and troubleshooting.


• Competence with macOS and iOS/Android device support.


• Solid understanding of identity and access management concepts, including single sign-on, role-based access control and least privilege.


• Practical grasp of core cybersecurity concepts and tooling: endpoint protection/EDR, phishing and email security, encryption, DLP, and incident response basics.


• Basic understanding of networking fundamentals - TCP/IP, DNS, DHCP, VPN, VLANs, Wi-Fi - sufficient to diagnose and... (continued)


• Familiarity with IT service management practices and ticketing tools and with change and asset management disciplines.


• Scripting or automation capability with PowerShell for administration and reporting tasks (desirable).


• Ability to produce clear technical documentation and user-facing guidance.


• 3-5 years of experience in an IT support, desktop administration, or IT generalist role within a corporate office environment; experience in hospitality, luxury, professional services, or another multi-site international business preferred.


• Demonstrable experience as the primary or sole IT support presence in an office, or in a small team with end-to-end ownership.


• Proven hands-on administration of Microsoft 365 in a production environment, including Entra ID, Exchange Online, Teams and SharePoint/OneDrive.


• Practical experience with Microsoft Intune for endpoint management, including compliance policies, configuration profiles, application deployment and Windows Autopilot.


• Experience configuring and troubleshooting conditional access, multi-factor authentication, and related identity controls.


• Track record of managing patching and vulnerability remediation across a Windows endpoint estate.


• Experience supporting audio-visual and video conferencing technology in an office setting.


• Experience supporting senior executives and providing high-touch service to demanding internal stakeholders.


• Strong working knowledge of Windows 10/11 administration and troubleshooting; competence with macOS and iOS/Android device support.


• Solid understanding of identity and access management concepts, including single sign-on, role-based access control, and least privilege.


• Practical grasp of core cybersecurity concepts and tooling: endpoint protection / EDR, phishing and email security, encryption, DLP, and incident response basics.


• Basic understanding of networking fundamentals - TCP/IP, DNS, DHCP, VPN, VLANs, Wi-Fi - sufficient to diagnose and... (continued)


• Familiarity with IT service management practices and ticketing tools, and with change and asset management disciplines.


• Scripting or automation capability with PowerShell for administration and reporting tasks (desirable).


• Ability to produce clear technical documentation and user-facing guidance.