IT Executive

AMAN Group; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Aman Group in Dubai seeks an IT Executive to lead on-site IT operations for the corporate office. You will provide day-to-day desktop and device support, manage the global Microsoft 365 environment, and collaborate with regional IT teams on security and collaboration tech.

This hands-on role requires strong customer focus and the ability to own local IT operations end-to-end, including incident management, Intune and Entra ID administration, and supporting executive meetings and hybrid events.

Qualifications

• 3–5 years of IT support/desktop administration in a corporate office.
• Experience as the primary IT support presence in a multi-site international business.
• Hands-on Microsoft 365 administration including Entra ID, Exchange Online, Teams, SharePoint/OneDrive.
• Experience with Microsoft Intune for endpoint management and Windows Autopilot.
• Knowledge of conditional access, MFA, and identity controls.
• Experience patching and vulnerability remediation on Windows endpoints.
• Experience supporting AV and video conferencing in an office.
• Strong service to senior executives and stakeholders.
• Broad Windows/macOS/iOS/Android device support.
• Basic networking knowledge (TCP/IP, DNS, VPN, etc.).
• Familiarity with ITSM and ticketing tools; change and asset management.
• Scripting or PowerShell for admin tasks (desirable).

Responsibilities

• Provide first-line IT support for users across the Dubai corporate office.
• Install, configure, maintain and troubleshoot laptops, desktops, mobile devices, printers and apps.
• Manage IT incidents and service requests with escalation.
• Administer Microsoft 365 services including Entra ID, Exchange Online, Teams, SharePoint/OneDrive.
• Support cybersecurity initiatives including MFA and conditional access.
• Administer Microsoft Intune for device enrollment and policy deployment.
• Ensure meeting rooms and collaboration tech are operational for meetings and hybrid events.
• Manage IT assets, licensing, procurement and lifecycle of devices.
• Coordinate onboarding/offboarding, account provisioning and access management.
• Support network infrastructure projects and IT documentation.

Skills

Microsoft 365 Administration

Entra ID

Intune endpoint management

Windows 10/11 administration

Identity & Access Management

Executive stakeholder support

Tools

Exchange Online

SharePoint / OneDrive

Teams

Microsoft Intune

Job description

IT Executive

Aman is seeking an IT Executive to report to the IT Technical Infrastructure Manager EMEA and act as the on-site technology lead for our Dubai Corporate Office This hands-on role is responsible for providing day-to-day IT support to corporate colleagues encompassing desktop and device management end-user support and the collaboration technologies that connect our offices and properties worldwide The successful candidate will be responsible for maintaining a seamless and secure user experience managing local IT operations and supporting the administration of Aman s global Microsoft 365 environment including identity management device management and access controls Working closely with regional and global IT teams the role will also support cybersecurity initiatives endpoint compliance and technology projects across the business This position is ideally suited to a technically skilled IT professional with strong desktop support and Microsoft 365 administration experience who is comfortable operating as the primary IT presence within the office The ideal candidate will demonstrate excellent customer service work confidently with senior stakeholders and executive leadership and uphold the exceptional service standards synonymous with the Aman brand

Responsibilities

• Provide first-line IT support for users across the Dubai corporate office delivering a professional and responsive service experience
• Install configure maintain and troubleshoot laptops desktops mobile devices printers peripherals and business applications
• Manage and resolve IT incidents and service requests escalating issues to regional teams or vendors when required
• Administer Microsoft 365 services including Exchange Online SharePoint Teams OneDrive Entra ID user accounts licensing and permissions
• Support cybersecurity initiatives by managing multi-factor authentication conditional access endpoint security and security incident response
• Administer Microsoft Intune including device enrolment compliance policies application deployment and endpoint management across multiple platforms
• Ensure meeting rooms and collaboration technologies are fully operational providing support for executive meetings presentations and hybrid events
• Manage IT asset inventories software licensing hardware procurement stock control warranty claims and lifecycle management of devices
• Coordinate user onboarding and offboarding including account provisioning access management device deployment and IT inductions
• Support network infrastructure technology projects office moves and continuous improvement initiatives while maintaining business continuity and IT documentation

Requirements

• 3-5 years of experience in an IT support, desktop administration, or IT generalist role within a corporate office environment; experience in hospitality, luxury, professional services, or another multi-site international business preferred.
• Demonstrable experience as the primary or sole IT support presence in an office, or in a small team with end-to-end ownership.
• Proven hands-on administration of Microsoft 365 in a production environment, including Entra ID, Exchange Online, Teams, and SharePoint/OneDrive.
• Practical experience with Microsoft Intune for endpoint management, including compliance policies, configuration profiles, application deployment, and Windows Autopilot.
• Experience configuring and troubleshooting conditional access, multi-factor authentication, and related identity controls.
• Track record of managing patching and vulnerability remediation across a Windows endpoint estate.
• Experience supporting audio-visual and video conferencing technology in an office setting.
• Experience supporting senior executives and providing high-touch service to demanding internal stakeholders.
• Strong working knowledge of Windows 10/11 administration and troubleshooting; competence with macOS and iOS/Android device support.
• Solid understanding of identity and access management concepts, including single sign-on, role-based access control, and least privilege.
• Practical grasp of core cybersecurity concepts and tooling: endpoint protection / EDR, phishing and email security, encryption, DLP, and incident response basics.
• Basic understanding of networking fundamentals - TCP/IP, DNS, DHCP, VPN, VLANs, Wi-Fi - sufficient to diagnose and elevate connectivity issues.
• Familiarity with IT service management practices and ticketing tools, and with change and asset management disciplines.
• Scripting or automation capability with PowerShell for administration and reporting tasks (desirable).
• Ability to produce clear technical documentation and user-facing guidance.