IT Engineering Manager: Endpoint, SaaS & Automation Lead

Delivery Hero SE; Dubai; On-site; AED 420,000 - 600,000; Full time

Job summary

talabat, part of the Delivery Hero network, is hiring an IT Engineering Manager to own the Enterprise Applications domain — devices, collaboration tools, and identity/access for talabat employees — and to lead a small engineering team across markets.

This working manager role combines hands-on technical execution with people leadership, setting standards, building automation, and ensuring scalable, secure operations across locations.

Qualifications

• 5–7+ years in IT operations or corporate IT with hands-on depth across endpoints, SaaS, and identity.
• Hands-on expertise with MDM, identity providers, and SaaS administration.
• Strong scripting, automation, and daily use of AI tooling in practice.
• Proven vendor management, licensing negotiation, and cost control.
• Experience leading a small IT engineering team.
• Excellent project management and cross-team collaboration.

Responsibilities

• Own endpoint fleet strategy across macOS and Windows, including MDM and device lifecycle management.
• Administer core SaaS stack, including license management and integrations across Google Workspace, Slack, and Atlassian.
• Manage identity, SSO, MFA, and Joiner-Mover-Leaver lifecycle with automation where possible.
• Automate repetitive tasks using scripting and AI, driving team capacity without headcount growth.
• Own incident response and on-call rotation, driving root-cause resolution and cross-domain coordination.
• Define IT service standards, SLAs, and ITSM workflows for consistent support across locations.
• Lead a small IT engineering team, mentor staff, and manage vendors and renewals.

Skills

MDM (Jamf/Intune/JumpCloud)

Identity providers (Okta/Entra)

SaaS administration

Automation & AI tooling

Incident response & reliability

Vendor management

Leadership

Tools

Google Workspace

Slack

Atlassian Suite

Python/Bash/PowerShell

Job description

talabat, part of the Delivery Hero network, is hiring an IT Engineering Manager to own the Enterprise Applications domain — devices, collaboration tools, and identity/access for talabat employees — and to lead a small engineering team across markets.

This working manager role combines hands-on technical execution with people leadership, setting standards, building automation, and ensuring scalable, secure operations across locations.