IT Engineer

Elliott Group; United Arab Emirates; On-site; AED 133,920 - 200,880; Full time

Job summary

Ebara Elliott Energy in Abu Dhabi, UAE seeks an IT Engineer to plan, deploy, and manage new applications within our enterprise systems. You will be the first IT contact for helpdesk queries, ensuring smooth operation of hardware and software.

The role emphasizes troubleshooting, cross-functional collaboration, and data-driven decision making. A bachelor’s degree in IT and at least 3 years of IT experience are required, with Intune and Google Workspace experience preferred.

Qualifications

• Thorough understanding of internal OS, networking, programming and analytics.
• Ability to diagnose and repair technical issues with limited supervision.
• Ability to install and configure operating systems.
• Strong customer focus and passion for IT.
• Solid knowledge of project management processes.

Responsibilities

• Handle daily helpdesk operations and long-term IT planning.
• Ensure IT deployments meet compliance and specifications.
• Coordinate with developers and engineers on system interoperability.
• Develop reporting models with data owners and analysts.
• Test software and document results; recommend improvements.
• Develop standards for integration projects and change management.
• Respond to inquiries about software, hardware, and tech issues.
• Travel as needed for business requirements.

Skills

Technical Core Knowledge

Diagnostic & Repair

OS Configuration

Customer Focus

Project Management

Education

Bachelor’s degree in IT or related field

Tools

Intune

Google Workspace

Job description

Overview & Responsibilities

Purpose of the Job

The IT Engineer is an experienced level position involved in the planning, execution, and management of new applications into existing systems and software throughout the enterprise.

This position is designed to provide the IT infrastructure required to run application software to support the computational and information needs of the company.

The successful candidate will act as the first point of contact for all IT helpdesk queries, resolving issues directly or escalating them to senior engineers as required. Overall, the role ensures that technical operations run smoothly and hardware and operating systems are expertly maintained.

Nature of the Job

• Technical Troubleshooting & Analysis: Independently resolve complex, varied software access and performance issues by applying diversified procedures and analytical evaluation to determine the best course of action.
• Cross-Functional Collaboration: Work cooperatively and effectively with colleagues and partners across the entire organization to achieve shared goals.
• Data-Driven Influence: Leverage strong social and communication skills to understand stakeholders and influence decision-making using logic and data.
• Independent Role: This is primarily an Individual Contributor role and does not include any direct supervisory responsibilities or hiring authority.

Specific Job Responsibilities/Competencies

As an IT Engineer, this role encompasses daily helpdesk operations, long-term strategic IT planning, and system deployments. The engineer will ensure that technology integrations meet compliance and functional specifications while driving continuous improvement in system performance.

The primary responsibilities of this role include the following:

• Evaluate system hardware and OS.

• Monitor systems to track operating efficiency and to ensure service level objectives are met.

• Liaise with other software developers and engineers to address issues in program logic, as well as the interoperability of new applications with existing systems software.

• Work with data owners and business systems analysts to develop models, procedures, and protocols for reporting in concert with requirements.

• Test software and communicate and document results and make recommendations based on findings.

• Develop standards and processes to support and facilitate integration projects and initiatives.

• Adhere to change management and documentation standards.

• Respond to, track, and monitor inquiries and requests for assistance with software, hardware, and other technical problems.

• Travel as per business needs

Background and Experience

• Technical Core Knowledge: Possess a thorough understanding of internal computer operating systems, networking, programming, and analytical methods.

• Diagnostic & Repair Expertise: Demonstrate expert capabilities in diagnosing and repairing technical issues.

• Independent OS Configuration: Ability to install and configure operating systems effectively with limited supervision.

• Customer Satisfaction & Passion: Show a high sensitivity to customer needs and a deep, genuine interest in the broader field of Information Technology.

• Project Management: Maintain a solid working knowledge of project management processes.

• Education Requirement: A Bachelor’s degree in IT or related field. (Specifically, Computer or Information Science, Mathematics, or Engineering).

• Minimum Experience: 3 years’ experience in IT.

• Preferred Experience:

  • Intune experience

  • Google Workspace (GWS) experience

Base Location & Work Schedule

This is a full-time permanent position based in Abu Dhabi, UAE on a hybrid working basis.

The world turns to Ebara Elliott Energy.

Customers throughout the world choose Ebara Elliott Energy for the design, manufacture and service of their critical rotating equipment. EEE’s global service network routinely installs, overhauls, repairs, upgrades and rerates machines from any manufacturer. Customers everywhere turn to EEE for precision engineering, extraordinary reliability and unparalleled service.

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