IT Emergency Coordinator - Roster

WFP; Dubai; On-site; AED 446,000 - 670,000; Full time

Job summary

World Food Programme (WFP) is seeking an IT Emergency Coordinator to lead IT emergency preparedness and response in emergencies, including ETC and FITTEST deployment. The role requires coordinating with stakeholders, assessing technology needs, and ensuring rapid deployment within 48 hours where possible.

The position involves budget oversight, funding advocacy, and collaboration with Humanitarian Country Teams. Fluency in English is essential, with UN language skills desirable.

Qualifications

• University degree in a technology or business management field; minimum eight years of experience.
• Fluency in English is essential; intermediate UN language desired.

Responsibilities

• Coordinate and manage IT emergency responses globally and locally.
• Lead the Emergency Telecommunications Cluster (ETC) and support FITTEST deployments.
• Develop operational plans, monitor performance, and manage budgets for IT emergency activities.
• Represent WFP and the ETC in coordination meetings and donor briefings.
• Support Digital Assistance interventions and build local capacity for sustainable operations.

Skills

Project Management

Emergency Response Coordination

Information Technology

Telecommunications

Budget Negotiation

Team Leadership

Cross-cultural Communication

Needs Assessment

Resource Mobilization

Capacity Building

Donor Relations

Crisis Management

Digital Assistance

Inter-Agency Coordination

Education

Bachelor's degree in Technology or Business Management

Job description

Organizational context: The World Food Programme (WFP) is the world's largest humanitarian organization, dedicated to saving lives and building a pathway to peace and prosperity through food assistance. WFP operates in emergencies, supporting people recovering from conflict, disasters, and climate change impacts. The organization values diversity, inclusion, and invests in employee development, offering a dynamic and impactful career.

Job purpose: The IT Emergency Coordinator will be instrumental in WFP's Information Technology Emergency Preparedness and Response Branch (TECF). This role is crucial for coordinating and managing WFP's IT response to emergencies, including leading the Emergency Telecommunications Cluster (ETC) and supporting Digital Assistance operations. The IT EC will ensure urgent communication needs of humanitarian responders are met by assessing, building, and restoring communication services rapidly, often within 48 hours of an emergency. This position involves collaborating with stakeholders, supporting decision-making for humanitarian initiatives, and contributing to strategic planning and Digital Assistance activities. The IT EC will monitor performance, report on needs, and recommend corrective actions, often working in challenging field conditions and representing WFP at coordination meetings.

Responsibilities: The IT Emergency Coordinator plays a crucial role in the World Food Programme's (WFP) emergency response efforts, specifically within the IT Emergency Preparedness and Response Branch. This position is responsible for coordinating and managing WFP's Information Technology (IT) response to global and local crises. A key aspect of the role involves leading the Emergency Telecommunications Cluster (ETC) and ensuring the rapid deployment of the Fast IT, Telecommunications and Coordination Support Services Team (FITTEST). The IT Emergency Coordinator collaborates with various stakeholders and cluster members to meet the urgent communication needs of humanitarian responders, facilitating both immediate response and recovery. They act as a vital link, supporting the Humanitarian Coordinator and Humanitarian Country Team by contributing to strategic planning, developing project initiatives, and securing funding. This includes assessing and prioritizing technology needs, developing operational plans, managing budgets, and monitoring performance against humanitarian objectives. The role also involves representing WFP and the ETC in coordination meetings, advocating for funding, and building local capacity for sustainable operations. Additionally, the IT Emergency Coordinator supports Digital Assistance interventions and may supervise national personnel and other response teams, ensuring effective and efficient technology services are delivered in challenging emergency environments.

Education: A university degree in a relevant technology or business management field is required, along with a minimum of eight years of experience. Alternatively, extensive relevant practical field experience with post-secondary education is acceptable. Fluency in English is essential, and intermediate knowledge of another UN official language is desirable.

Work experience: Requires a university degree in Technology or Business Management, or equivalent post-secondary education with extensive practical field experience. A minimum of 8 years of experience in a relevant field is necessary. Candidates must be willing to work in challenging conditions, travel for emergencies within 24 hours, and possess strong communication, collaboration, and problem-solving skills. Fluency in English is mandatory, with intermediate knowledge of another UN language being desirable.

Skills: Project Management, Emergency Response Coordination, Information Technology, Telecommunications, Budget Negotiation, Team Leadership, Cross-cultural Communication, Needs Assessment, Resource Mobilization, Capacity Building, Donor Relations, Crisis Management, Digital Assistance, Inter-Agency Coordination

Required languages: English, Arabic, Chinese (Mandarin), French, Russian, Spanish, Portuguese

Desired languages: Arabic, Chinese, French, Russian, Spanish, Portuguese, English