IT Emergency Coordinator - Roster

World Food Programme; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

The World Food Programme is seeking an IT Emergency Coordinator (WAE International Consultant, Level 2) to support emergency tech responses from Dubai, UAE. The role emphasizes coordinating with ETC, TESS, and partners to plan, implement, and monitor technology services for humanitarian operations.

Required are a university degree in technology or business management and at least 8 years of relevant experience, with fluency in English.

Qualifications

• University degree in Technology or Business Management and relevant field.
• Minimum 8 years of experience in a related role or field.
• Fluency in English; knowledge of a second official UN language desirable.

Responsibilities

• Support the Senior IT Emergency Coordinator to scale up response efficiently.
• Lead Emergency Response Technology projects in field operations.
• Manage field projects related to ETC, TESS and Service Agreements for FITTEST and Technology Division.
• Represent the Technology Division to Country Management and escalate issues as needed.
• Coordinate preparation and ensure dissemination of information for funding proposals.

Skills

Project coordination

Emergency IT

Stakeholder collaboration

Communication skills

Travel readiness

Education

University degree in Technology or Business Management

Job description

DEADLINE FOR APPLICATIONS 30 September 2026-23:59-GMT+04:00 Gulf Standard Time (Dubai) WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP?

WFP is a 2020 Nobel Peace Prize Laureate. WFP offers a highly inclusive, diverse, and multicultural working environment. WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

JOB TITLE: IT Emergency Coordinator

TYPE OF CONTRACT: WAE International Consultant (Level 2)

UNIT/DIVISION: IT Emergency Preparedness and Response Branch, Technology Division

DUTY STATION (City, Country): Admin Dubai, UAE (Remote)

DURATION: 11 Months

BACKGROUND AND PURPOSE OF THE ASSIGNMENT

The United Nations World Food Programme (WFP) IT Emergency Preparedness and Response Branch (TECF) is responsible for preparing for, coordinating and managing WFP’s Information Technology response to emergencies, including global and often local leadership of the Emergency Telecommunications Cluster (ETC), rapid deployment of FITTEST, and support Digital Assistance operations. The Fast IT, Telecommunications and Coordination Support Services Team (FITTEST) is the IT emergency response capacity of WFP. FITTEST has the overall mandate to rapidly assess, build, enhance and restore communications services during emergency and steady-state operations, often within 48 hours of the onset of an emergency. The IT Emergency Coordinator (IT EC) is to support a coordinated response to crises by effectively collaborating with other stakeholders and cluster members to ensure that urgent communication needs of humanitarian responders are met, while at the same time facilitating recovery. The IT EC will serve as an active member of the ICT Working Group, will be responsible for supporting the delivery of Technology services by consulting and supporting decision‑making of the Humanitarian Coordinator and Humanitarian Country Team project initiatives. The IT EC will contribute to planning and development objectives that directly affect the realization of the response’s strategic priorities, including Digital Assistance activities and Services to Affected Communities (S4C), setting priorities, and contributing to the HC’s humanitarian funding proposals. The IT EC will monitor, evaluate and report on performance, activities and needs against the humanitarian (e.g. cluster) plans and agreed results, recommending corrective actions where necessary. The implementation of this TOR will take place through long-term field missions, often in hardship duty stations.

ACCOUNTABILITIES/RESPONSIBILITIES

• Support the Senior IT Emergency Coordinator ensuring an efficient and effective management of the scale up response
• Lead Emergency Response Technology Projects in field operations, in support of the full humanitarian community and in collaboration with humanitarian partners;
• Manage field projects, with a specific focus on Emergency Telecommunications Cluster (ETC), Security Telecommunication Services (TESS) and Service Agreements on behalf of FITTEST and the Technology Division;
• Represent the Technology Division towards Country Management in the operation. Escalate issues when required;
• Lead the identification/assessment and prioritization of key Technology needs required to deliver assistance to the Affected Communities;
• Write Concept of Operations (CONOPS), full staffing plans and budgets, draw up implementation plans, adjust it as per needs and closure reports;
• Negotiates budgets with emergency operations management;
• Provide leadership to IT EPR, including ETC, by organizing and chairing IT and ETC meetings to coordinate the identification of communication needs and solutions;
• Represent WFP and ETC at all relevant events (e.g. Inter-Cluster and other related coordination meetings) and advocate for funding with donors in the operation, if required;
• Ensure adequate emergency technology preparedness, through WFP and the Inter-Agency contingency planning process;
• Coordinate preparation, ensure proper dissemination of information and full participation of cluster participants to Flash Appeals, SRPs and other funding proposals for common funds and donor funding mechanisms;
• Identify and mobilize resources (human, financial and assets) for services to be provided;
• Lead or support the creation of local capacity to ensure operational sustainability;
• Liaise and coordinate with governments in any telecommunication related issues on behalf of humanitarian community;
• Support Digital Assistance interventions;
• Supervise national personnel, TDY, Stand-by Partners, FITTEST and Partners as required;
• Perform any other related duty as required.

QUALIFICATIONS & EXPERIENCE REQUIRED

Education & Experience: University degree in Technology, Business Management in relevant field and minimum 8 years of experience in relevant field or relevant post-secondary education with extensive relevant practical field work experience.

Technical Knowledge & Skills: Skills may include but are not limited to the following:

• Ability to design, plan and execute projects in the field, and specifically in emergency situations;
• Ability and willingness to operate in hard, at times extreme, living conditions, to respond and travel to emergencies within 24 hours, to operate in distributed / decentralized teams and to engage with and support partners;
• Ability to work independently through appropriate personal initiative and regular follow‑ups;
• Highly developed written and oral communication skills with the ability to influence and adapt communication styles to different situations and individuals;
• Collaborative hands‑on team member and relationship‑builder with a facilitative nature and strong business partnering skills towards colleagues and stakeholders;
• Highly developed Cognitive Capacity;
• Behavioral Flexibility.

Languages: Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or WFP’s working language, Portuguese is desirable.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: [e-mail]

WFP provides its staff with meaningful and impactful careers, continuous learning and training, and a multicultural and stimulating work environment. WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, physical or mental disability.

The United Nations World Food Programme is the 2020 Nobel Peace Prize Laureate. We are the world’s largest humanitarian organization, saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters, and the impact of climate change.

Read more about WFP’s history. Read more about WFP’s mission. Want to hear what it’s like working for WFP? Check out our newsletter highlighting the career stories of our passionate staff. Integrity, collaboration, commitment, humanity, inclusion. These values inspire everything we do every day, allowing us to work towards a world with zero hunger. You can read more about the values. Our behaviour guides us in how we accomplish our mission. All WFP employees are expected to demonstrate the standards of behaviour described in the WFP Leadership Framework. Learn more about the WFP Leadership Framework.