IT Assistant

Fivehotelsandresorts; Dubai; On-site; AED 20,000 - 24,000; Full time

Job summary

Fivehotelsandresorts is seeking an IT support specialist in Dubai to ensure smooth hospitality operations. You will diagnose and resolve hardware, software, and network issues for staff and guests, while maintaining high service standards.

Role requires experience in hospitality IT, familiarity with PMS systems like Opera and Simphony, and a proactive, detail-oriented approach to problem solving.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field preferred.
• Hands-on experience in hospitality IT environments.
• Strong knowledge of hardware, software, networks, and security basics.

Responsibilities

• Provide IT support to FIVE Tribe Members and guests for hardware, software and network issues.
• Setup and configure computers, printers, and IT equipment to support daily operations.
• Respond to support tickets promptly and document issues and resolutions clearly.

Skills

Hospitality IT

Network troubleshooting

Guest support

Security best practices

Proactive attitude

Vendor coordination

Communication skills

Education

Bachelor's degree in Computer Science/Information Technology

Tools

Opera PMS

Simphony PMS

Job description

Dubai, United Arab Emirates | Posted on 08/28/2026

This Isn't Just A Role - It's A Position Within A Global Lifestyle Powerhouse.

At The Group, you'll operate at the crossroads ofculture, entertainment, and commercial ambition - contributing to an ecosystemthat spans hospitality, entertainment, real estate, and beyond.

The Opportunity

A Platform for Those Who Deliver.

Whetheryou're in a frontline role, a specialist function, or a leadership position,every role presents an opportunity to make a meaningful impact.

Compensation

• A fixed monthly salary ofAED 2,000offeredas part of this exciting career opportunity.

Roles and Responsibilities

You Take Ownership. You Deliver With Precision.

Youapproach your responsibilities with discipline, a clear understanding of whatthe business requires, and a consistent attention to quality - workingcollaboratively and focused, at all times, on delivering meaningful output.

• A minimum of 1.5-2 years ofExperience in a Hospitality Environment.
• A Bachelor's Degree inComputer Science, Information Technology, or a related field would beadvantageous.
• Unparalleled knowledge ofcomputer systems, networks, hardware, and software, with hand-crafted expertisein the field.
• Proficiency introubleshooting and resolving technical issues, adding a touch offirst-in-class problem-solving to every task.
• Familiarity withHotel-Specific Applications and Property Management Systems like Opera,Simphony is a plus.
• Excellent communication andinterpersonal skills, leveraging strong verbal and written skills to engageeffectively with guests, FIVE Tribe Members, and stakeholders.
• A Proactive Nature, coupledwith a meticulous Eye for Detail, ensuring every aspect of the Operation iscurated to perfection.
• Skills in ImprovingCustomer Satisfaction and Driving Profitability, showcasing a commitment toIndustry-Leading Standards.
• A hands-on attitude,fuelled by a ‘Can-Do!’ Spirit.
• Offers next-level Technical Support to FIVE Tribe Membersand Guests, addressing hardware, software, and network-related issues.
• Troubleshoots and resolves technical problems promptly,ensuring minimal disruption to FIVE's Operations, adding a personalised touch toeach solution.
• Assists in the Setup and Configuration of computersystems, printers, and other IT equipment, ensuring a ‘FIVE-Star’ experiencefor users.
• Promptly responds to support tickets and inquiries,meticulously Documenting Issues and Resolutions, adding a sensational level ofprofessionalism to each interaction.
• Expertly monitors and maintains FIVE's computer Networks,both wired and wireless, guaranteeing exquisite Connectivity, top-notchperformance, and robust Security Protocols.
• Diligently implements Network Security Measures, ensuringan industry-leading level of Protection for Data Integrity, while curatingregular Audits for comprehensive Security Assessments.
• Installs, configures and maintains servers, switches,routers, and other network devices, using visionary Expertise to OptimiseNetwork Performance.
• Collaborates closely with vendors and service providers,enhancing Troubleshooting Efforts for network connectivity and performance,ensuring a boundary-breaking IT Experience.
• Champions and enforces ground-breaking IT SecurityPolicies and procedures, safeguarding FIVE's data and systems from unauthorisedaccess and malware, setting the Gold Standard in Online Safety.
• Maintains Accurate Records of hardware and softwareinventory, licenses, and warranties, ensuring behind-the-scenes efficiency inIT Asset Management.
• Adheres to SOPs and Service Standards, executing dutieswith a Sensational Flair and ensuring adherence to Safety Policies.
• Collaborates with the FIVE Tribe, embracing a culture ofContinuous Improvement and Shared Success.
• Safeguards utmost confidentiality, Protecting GuestInformation with care and discretion.

What Success Looks Like

Be Part of an Organisation ThatRecognises Delivery and Rewards Growth.

You'llbe part of a global, fast-growing business operating across some of the mostdistinctive destinations in the industry, working alongside a diverse,multicultural team united by shared standards, at a pace that supports realdevelopment and where consistent delivery is recognised across every function,brand, and territory.

You recognise how your work affects thewider team, the guest, and the business, and you act accordingly.

YouRepresent the Brand

Inevery interaction, whether with a guest, a colleague, or a partner, youconduct yourself as a representative of the brand.

You Own It

You assume full responsibility for whatfalls within your remit, and you see it through to completion with minimaloversight.

You Deliver

Yourwork is accurate, timely, and consistently meets the standard expected, whileunderstanding how it connects to the wider business, team output andcommercial results.

You Grow

You receive feedback constructively,develop your capabilities with intent, and approach every challenge as anopportunity to improve.

Ready to Join the Tribe?

If You Want to Play at the HighestLevel, We’d Like to Hear from You.