IT Applications Manager - Casino & Resort

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury beachside resort in the United Arab Emirates is seeking an experienced IT Applications Manager to oversee the application lifecycle and lead the IT Application Support team. Key responsibilities include managing vendor relations and ensuring compliance with regulatory standards. Ideal candidates will have a degree in IT, at least 5 years of experience, and familiarity with hospitality systems. Attractive salary and benefits included.

Benefits

Attractive salary

Healthcare package

Life insurance

Incentive programs

Qualifications

• Minimum 5 years of experience managing enterprise-level business applications.
• Prior supervisory experience leading application support or technical teams.
• Experience in hospitality systems preferred (PMS, POS, CRM).

Responsibilities

• Lead, mentor, and manage the IT Application Support Analysts.
• Act as the primary liaison between business stakeholders and technical application teams.
• Manage relationships with vendors and external application providers.

Skills

Leadership

Interpersonal skills

Problem-solving

Analytical skills

Communication

Education

Bachelor’s degree in computer science, Information Technology, or a related field

Tools

Gaming CMS

Oracle HCM/ERP

Opera PMS

Simphony/Shiji POS

Salesforce

Job description

About Wynn Al Marjan Island

On schedule to open in the United Arab Emirates in early 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About The Position

Wynn Al Marjan Island is currently seeking a IT Applications Manager to join the resort’s Information Technology team.

Responsibilities

• Lead, mentor, and manage the IT Application Support Analysts.
• Oversee application lifecycle including planning, deployment, maintenance, upgrades, and decommissioning.
• Act as the primary liaison between business stakeholders and technical application teams.
• Manage relationships with vendors and external application providers.
• Set and monitor team performance goals, conduct evaluations, and provide regular feedback.
• Translate business needs into clear application requirements and solutions.
• Lead and manage application-related projects from inception to completion.
• Ensure timely resolution of escalated application issues, coordinating with internal teams and external vendors.
• Oversee integration efforts, ensuring applications seamlessly exchange data with other enterprise systems.
• Collaborate with security teams to ensure applications comply with regulatory standards and organizational policies.
• Maintain detailed documentation of applications, processes, and systems.
• Develop and manage application-related budgets and resource allocation.

About You

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Minimum 5 years of experience managing enterprise-level business applications.
• Prior supervisory experience leading application support or technical teams.
• Proven track record managing vendors and contracts.
• Experience in hospitality systems preferred (PMS, POS, CRM).
• Familiarity with ITIL practices and service management.
• Strong leadership, mentoring, and team development skills.
• Exceptional interpersonal and communication skills.
• Excellent problem-solving and analytical abilities.
• Deep understanding of application lifecycle management.
• Knowledge of integration platforms, APIs, and middleware.
• Proficiency with enterprise-level systems such as Gaming CMS, Oracle HCM/ERP, Opera PMS, Simphony/Shiji POS, Salesforce, or similar.
• Ability to effectively manage multiple projects and priorities simultaneously.

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.