IT Application Support Specialist - Siron Compliance

United Arab Bank; Sharjah; On-site; AED 40,000 - 65,000; Full time

Job summary

United Arab Bank seeks an experienced Siron Compliance IT Application Support Specialist to manage critical compliance applications within a banking environment in Sharjah. The role focuses on ensuring stability, availability and effective functioning of AML, KYC and sanctions screening tools in collaboration with Compliance, IT, Operations, and external technology vendors.

You will support audits and regulatory assessments while identifying opportunities for automation and operational

Qualifications

• 8+ years of Application Support experience in banking or regulated financial services.
• Strong hands-on expertise in Siron KYC, Siron Embargo and Siron ACM.
• Strong experience in Incident Management, Root Cause Analysis (RCA), Change Management and Release Management.
• Good understanding of AML, KYC, Sanctions Screening and UAE Banking Compliance requirements.
• Ability to troubleshoot application issues, perform detailed analysis and coordinate with technology vendors for resolution.
• Strong experience in production support, application monitoring, problem management and continuous service improvement.
• Strong communication, stakeholder management and problem-solving skills.
• Ability to work effectively with Compliance, IT, Operations and business stakeholders in a highly regulated banking environment.

Responsibilities

• Support and manage Siron Compliance applications and ensure smooth day-to-day operations.
• Monitor and troubleshoot KYC, Embargo/Sanctions and AML-related application issues.
• Lead incident investigation and prepare RCA and corrective/preventive action plans.
• Coordinate application changes, releases, patches and enhancements through appropriate governance processes.
• Manage vendor interactions, escalations and SLA adherence.
• Work closely with Compliance and business teams to understand functional requirements and ensure effective application configuration.
• Support audits, regulatory requirements and compliance-related application assessments.
• Identify opportunities for application optimization, automation and operational improvement.

Skills

Incident Management

Root Cause Analysis

Change Management

Release Management

Production Support

Application Monitoring

Stakeholder Management

Communication Skills

Problem Solving

Tools

Siron KYC

Siron Embargo

Siron ACM

Job description

Job Purpose:

We are looking for an experienced Siron Compliance IT Application Support Specialist to support and manage critical compliance applications within a banking environment.

The role will be responsible for ensuring the stability, availability and effective functioning of key AML, KYC and Sanctions screening applications, while working closely with Compliance, IT, Operations and external technology vendors.

Principal Accountabilities:

• Support and manage Siron Compliance applications and ensure smooth day-to-day operations.
• Monitor and troubleshoot KYC, Embargo/Sanctions and AML-related application issues.
• Lead incident investigation and prepare RCA and corrective/preventive action plans.
• Coordinate application changes, releases, patches and enhancements through appropriate governance processes.
• Manage vendor interactions, escalations and SLA adherence.
• Work closely with Compliance and business teams to understand functional requirements and ensure effective application configuration.
• Support audits, regulatory requirements and compliance-related application assessments.
• Identify opportunities for application optimization, automation and operational improvement.

Qualification & Experience:

• 8+ years of Application Support experience, preferably within a banking or regulated financial-services environment.
• Strong hands-on expertise in Siron KYC, Siron Embargo and Siron ACM.
• Strong experience in Incident Management, Root Cause Analysis (RCA), Change Management and Release Management.
• Good understanding of AML, KYC, Sanctions Screening and UAE Banking Compliance requirements.
• Ability to troubleshoot application issues, perform detailed analysis and coordinate effectively with technology vendors for resolution.
• Strong experience in production support, application monitoring, problem management and continuous service improvement.
• Strong communication, stakeholder management and problem-solving skills.
• Ability to work effectively with Compliance, IT, Operations and business stakeholders in a highly regulated banking environment.