IT and System Administrator

INFINOX LIMITED; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

INFINOX LIMITED, a global online CFD brokerage, seeks an IT & System Administrator for its Dubai office. You will own key business applications, provide hands-on onsite and remote IT support, and liaise with our global IT team to align technology with business needs.

The candidate must be fluent in both Arabic and English, have strong problem-solving skills, and work independently within a distributed global team.

Qualifications

• 5+ years of experience in an IT support role.
• Strong knowledge of Windows OS and hardware troubleshooting.
• Hands-on experience with Microsoft 365 or Google Workspace administration.
• Experience in using ITSM platforms DeskPro, ServiceNow or Jira.
• Excellent problem-solving and the ability to learn new technologies quickly.
• High communication skills with a customer-focused attitude.
• A strong sense of ownership and responsibility.
• Ability to work independently while being part of a distributed global team.
• Proficiency in both Arabic & English language.

Responsibilities

• Provide hands-on deskside IT support in a Windows-based local office.
• Contribute to the global IT service desk queue (DeskPro) resolving tickets.
• Administer core platforms: Microsoft 365 and Google Workspace.
• Assist Identity and Access Management and VOIP support.
• Own application support as SME for business tools and vendor escalations.

Skills

Problem-solving

Customer-focused communication

Ownership & responsibility

Independent working

Arabic & English fluency

Tools

DeskPro

ServiceNow

Jira

Windows OS

Google Workspace administration

Microsoft 365 administration

Job description

About the Company

INFINOX is a global online CFD brokerage that provides clients with access to financial markets through industry-leading technology and exceptional customer support. With offices in over 15 countries and regulations across multiple jurisdictions, INFINOX serves a diverse international client base while maintaining the highest standards of professionalism and trust. As an award-winning firm, we are driven by our core values of Integrity, Ambition, Inspiration, and Excellence. We strive to compete in an ever evolving and challenging environment whilst ensuring our clients are valued and serviced at the centre of our business.

Job Summary

We're seeking a versatile IT & System Administrator for our local office within a global organization. This role combines ownership of critical business applications with hands‑on onsite and remote IT support. You will serve as a key local IT resource, working closely with our global IT team and acting as the bridge between business needs and technology solutions.

The ideal candidate is a proactive self‑starter with strong technical expertise, excellent problem‑solving skills, and the ability to work independently. Fluency in both Arabic and English is required to effectively support users and stakeholders across the business.

Key Job Responsibilities

General IT Support (Primary focus):

• Provide hands‑on deskside support for our Windows‑based environment, resolving issues with laptops, peripherals, and other hardware in a local office.
• Contribute to the global IT service desk queue (via DeskPro), resolving L1/L2 tickets for employees worldwide.
• Administer and support core business platforms, including Microsoft 365 (Entra ID and Intune), Google Workspace.
• Assist with Identity and Access Management (IAM) system.
• Provide support for VOIP telephony providers.

Application Ownership (Secondary Focus)

• Become the Subject Matter Expert (SME) for business applications (e.g. marketing, project management tools), providing advanced L2/L3 support.
• Serve as the primary point of contact for various third‑party applications.
• Manage user access, permissions, and system configurations.
• Troubleshoot complex issues, manage vendor escalations, and create clear documentation.
• Partner with business departments to understand their needs and optimize application use.

Skills & Qualifications

• 5+ years of experience in an IT support role
• Strong knowledge of Windows OS and general hardware troubleshooting.
• Hands‑on experience with Microsoft 365 or Google Workspace administration.
• Experience in using ITSM platforms (DeskPro, ServiceNow or Jira)
• Excellent problem‑solving and the ability to learn new technologies quickly.
• High communication skills with a customer‑focused attitude.
• A strong sense of ownership and responsibility
• Ability to work independently while being an active member of a distributed global team
• Proficiency in both Arabic & English Language