IT Agent

Rixos Hotels Gulf; Al Kasir; On-site; AED 70,000 - 110,000; Full time

Job summary

Accor is seeking an IT Support/IT Technician for our Abu Dhabi hotel to maintain IT systems, provide frontline technical support to guests and staff, and ensure security and backup policies are followed. The role requires a degree in IT or CS and relevant certifications.

You will work on-site to keep systems running and collaborate with the IT development team on hotel projects. The ideal candidate demonstrates strong problem solving, interpersonal skills, and the ability to handle guest needs

Qualifications

• Degree in IT, Computer Science or related field.
• Experience embedding change projects.
• IT certifications such as CCNA or CCNP, CompTIA A+ or CompTIA N+ are advantageous.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable with attention to detail.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Responsibilities

• Perform IT maintenance activities monthly.
• Follow Accor IT policies and guidelines.
• Identify IT risks and elevate them to hotel management.
• Manage day-to-day IT operations for hotel systems.
• Provide technical support and training on systems and networks.
• Follow backup and archiving guidelines.
• Troubleshoot and perform repairs and data restoration.
• Monitor systems and network performance daily.
• Understand the applicability of new and improved IT developments and solutions.
• Display ability to identify potential upgrades, enhancements, new products and their effects
• Conduct basic software training.
• Demonstrate good understanding of the hotel's software / hardware.
• Conduct tests on hardware /software for maintenance purposes.
• Perform diagnostic functions including replacing suspect components with other serviceable components and reloading of associated software.
• Perform routine maintenance activities in order to identify and/or prevent events that might hinder operations.
• Install only the latest, original and properly licensed software is running on the hotel's systems and computers.
• Maintain software licenses and follow recommended upgrade schedules.
• Provide local first level technology, guest & employee end-user support.
• Troubleshoot issues on hotel's local network, computers, software and systems.
• Work as onsite hand-and-eyes function for remote support.
• Assist the IT New Developments team with new hotel developments and hotel integration projects as required.

Skills

Interpersonal skills

Problem solving

Attention to detail

Guest focus

Calm under pressure

Education

Bachelor's degree in IT or CS

CCNA / CCNP / CompTIA A+ / CompTIA N+

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

• Perform IT maintenance activities on a monthly basis.
• Follow all Accor IT Policies and guidelines such as user rights, security policy, backup policy, preventive maintenance, contingency plan etc.
• Identify IT related risks and issues and elevate them to hotel management.
• Manage day-to-day IT operations and ensure smooth running of all computer systems in the hotel for users and guests.
• Provide technical support and training on systems and networks.
• Follow set of guidelines related to archiving back-ups, accessing records, and transferring records via different channels.
• Troubleshoot and carry out repairs and data backup / restoration when necessary.
• Monitor systems and network performance on an ongoing, daily basis.
• Understand the applicability of new and improved IT developments and solutions.
• Display ability to identify potential upgrades, enhancements, new products and their effects
• Conduct basic software training.
• Demonstrate good understanding of the hotel's software / hardware.
• Conduct tests on hardware /software for maintenance purposes.
• Perform diagnostic functions including replacing suspect components with other serviceable components and reloading of associated software.
• Perform routine maintenance activities in order to identify and/or prevent events that might hinder operations.
• Install only the latest, original and properly licensed software is running on the hotel's systems and computers.
• Maintain software licenses and follow recommended upgrade schedules.
• Provide local first level technology, guest & employee end-user support.
• Troubleshoot issues on hotel's local network, computers, software and systems.
• Work as onsite hand-and-eyes function for remote support.
• Assist the IT New Developments team with new hotel developments and hotel integration projects as required.

Qualifications

• Degree in IT, Computer Science, or other relevant discipline.
• Experience of embedding change projects within an organization.
• IT certifications such as CCNA or CCNP, Comptia A+ or Comptia N+ will be an added advantage.
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable with exceptional attention to detail
• Ability to focus attention on guest needs, remaining calm and courteous at all times