IT Agent

Accor; Abu Dhabi; On-site; AED 134,000 - 201,000; Full time

Job summary

Accor is seeking an IT Maintenance professional to manage day-to-day hotel IT operations, ensuring smooth computers and networks for guests and staff. This role supports the hotel’s IT infrastructure, monitors systems, and ensures adherence to security and backup policies.

You will install, troubleshoot, and train users, follow set guidelines, and assist the IT Developments team on new hotel projects, contributing to a reliable guest experience and efficient hotel operations.

Qualifications

• Degree in IT, Computer Science or a related discipline.
• Experience delivering IT changes within an organization.
• Certifications CCNA/CCNP or CompTIA A+/N+ are a plus.
• Strong interpersonal and problem-solving abilities.
• Highly responsible, detail-oriented and guest-focused.

Responsibilities

• Perform monthly IT maintenance activities.
• Follow Accor IT policies and security guidelines.
• Provide technical support for systems and networks.
• Maintain backups, test hardware/software, and diagnose issues.
• Assist IT New Developments team on hotel projects.

Skills

Interpersonal skills

Problem solving

Attention to detail

Guest service orientation

Education

Degree in IT/Computer Science

Tools

CCNA/CCNP certification

CompTIA A+/N+

Job description

Job Description:

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

• Perform IT maintenance activities on a monthly basis.
• Follow all Accor IT Policies and guidelines such as user rights, security policy, backup policy, preventive maintenance, contingency plan etc.
• Identify IT related risks and issues and escape them to hotel management.
• Manage day-to-day IT operations and ensure smooth running of all computer systems in the hotel for users and guests.
• Provide technical support and training on systems and networks.
• Follow set of guidelines related to archiving back-ups, accessing records, and transferring records via different channels.
• Troubleshoot and carry out repairs and data backup / restoration when necessary.
• Monitor systems and network performance on an ongoing, daily basis.
• Understand the applicability of new and improved IT developments and solutions.
• Display ability to identify potential upgrades, enhancements, new products and their effects
• Conduct basic software training.
• Demonstrate good understanding of the hotel’s software / hardware.
• Conduct tests on hardware /software for maintenance purposes.
• Perform diagnostic functions including replacing suspect components with other serviceable components and reloading of associated software.
• Perform routine maintenance activities in order to identify and/or prevent events that might hinder operations.
• Install only the latest, original and properly licensed software is running on the hotel’s systems and computers.
• Maintain software licenses and follow recommended upgrade schedules.
• Provide local first level technology, guest & employee end-user support.
• Troubleshoot issues on hotel's local network, computers, software and systems.
• Work as onsite hand-and-eyes function for remote support.
• Assist the IT New Developments team with new hotel developments and hotel integration projects as required.

Qualifications

• Degree in IT, Computer Science, or other relevant discipline.
• Experience of embedding change projects within an organization.
• IT certifications such asCCNA or CCNP, Comptia A+ or Comptia N+ will be an added advantage.
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable with exceptional attention to detail
• Ability to focus attention on guest needs, remaining calm and courteous at all times

• Job-Category: Information Technology
• Job Type: Permanent
• Job Schedule: Full-Time

Requirements: