IT Agent

Fairmont Hotels & Resorts; Abu Dhabi; On-site; AED 216,000 - 264,000; Full time

Job summary

Fairmont Hotels & Resorts in Abu Dhabi is seeking an IT support professional to perform monthly maintenance, manage day-to-day hotel IT operations, and provide technical support to staff and guests.

The role requires a degree in IT or computer science, and IT certifications such as CCNA/CCNP or CompTIA A+/Network+. You will uphold security, backups, and incident response while staying calm under pressure.

Qualifications

• Degree in IT, Computer Science, or other relevant discipline.
• IT certifications such as CCNA or CCNP, Comptia A+ or Comptia N+ will be an added advantage.

Responsibilities

• Perform IT maintenance activities on a monthly basis.
• Follow all IT Policies and guidelines (security, backups, contingency plans).
• Manage day-to-day IT operations and ensure smooth running of hotel systems for staff and guests.
• Provide technical support and training on systems and networks.
• Troubleshoot and restore data backups when necessary.
• Monitor systems and network performance daily.
• Assist new developments and hotel integration projects as required.

Skills

Interpersonal skills

Problem solving

Attention to detail

Guest service orientation

Calm under pressure

Education

Degree in IT or Computer Science

IT certifications CCNA/CCNP or CompTIA A+/N+

Job description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

• Perform IT maintenance activities on a monthly basis.
• Follow all Accor IT Policies and guidelines such as user rights, security policy, backup policy, preventive maintenance, contingency plan etc.
• Identify IT related risks and issues and escalate them to hotel management.
• Manage day-to-day IT operations and ensure smooth running of all computer systems in the hotel for users and guests.
• Provide technical support and training on systems and networks.
• Follow set of guidelines related to archiving back-ups, accessing records, and transferring records via different channels.
• Troubleshoot and carry out repairs and data backup / restoration when necessary.
• Monitor systems and network performance on an ongoing, daily basis.
• Understand the applicability of new and improved IT developments and solutions.
• Display ability to identify potential upgrades, enhancements, new products and their effects
• Conduct basic software training.
• Demonstrate good understanding of the hotel’s software / hardware.
• Conduct tests on hardware /software for maintenance purposes.
• Perform diagnostic functions including replacing suspect components with other serviceable components and reloading of associated software.
• Perform routine maintenance activities in order to identify and/or prevent events that might hinder operations.
• Install only the latest, original and properly licensed software is running on the hotel’s systems and computers.
• Maintain software licenses and follow recommended upgrade schedules.
• Provide local first level technology, guest & employee end-user support.
• Troubleshoot issues on hotel's local network, computers, software and systems.
• Work as onsite hand-and-eyes function for remote support.
• Assist the IT New Developments team with new hotel developments and hotel integration projects as required.

Qualifications

• Degree in IT, Computer Science, or other relevant discipline.
• Experience of embedding change projects within an organization.
• IT certifications such asCCNA or CCNP, Comptia A+ or Comptia N+ will be an added advantage.
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable with exceptional attention to detail
• Ability to focus attention on guest needs, remaining calm and courteous at all times

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