Carrier & Network Support Engineer - 24/7 Operations

edara; Dubai; On-site; AED 201,000 - 290,000; Full time

Job summary

Emirates Integrated Telecommunications Company PJSC in Dubai seeks a proactive Service Desk Lead to oversee 24/7 operations, manage incident resolution, and ensure SLA/KPI adherence across support teams.

You will coordinate change management, monitor performance metrics, document resolutions, and communicate updates to stakeholders while maintaining high service availability in a dynamic telecom environment.

Qualifications

• Bachelor degree in Telecommunications Engineering or Electronics and Communications Engineering or equivalent.
• Minimum 3 years of experience working in related field in Telecom Industry.
• Basic understanding of IP technologies.

Responsibilities

• Oversee day-to-day operations of the service desk, ensuring timely and effective resolution of incidents and service requests.
• Coordinate shift planning and roster scheduling to ensure 24/7 service desk coverage.
• Inform stakeholders about network outages and impact on customers.
• Provide transparent updates on service performance and major incidents.

Skills

English proficiency

MS Office

Trouble-ticketing systems

Team player

Multitasking

Analytical thinking

Working under pressure

Education

Bachelor's degree in Telecommunications Engineering or Electronics & Communications Engineering

Tools

Trouble-ticketing systems

Job description

Emirates Integrated Telecommunications Company PJSC in Dubai seeks a proactive Service Desk Lead to oversee 24/7 operations, manage incident resolution, and ensure SLA/KPI adherence across support teams.

You will coordinate change management, monitor performance metrics, document resolutions, and communicate updates to stakeholders while maintaining high service availability in a dynamic telecom environment.