Investigation Specialist, Trust & Safety

AimGulf; Dubai; On-site; AED 201,000 - 312,000; Full time

Job summary

AimGulf is seeking a role focused on keeping our delivery ecosystem honest, safe, and running smoothly. You’ll review incidents overnight, connect with stakeholders, and guide decisions that impact drivers and customers while protecting the overall health of the network.

Ideal candidates will balance analytical thinking with people-centered judgment to spot patterns, address non-compliance, and drive improvements that make operations fair and efficient for partners and customers alike.

Responsibilities

• Review incidents overnight and assess urgency based on facts and stakeholder input.
• Speak with the right people to understand what went wrong in a recent situation and outline next steps.
• Dig into patterns to spot recurring issues, and communicate findings to drive change.
• Protect people and the customer experience by guiding teams to keep the delivery network healthy and fair.

Job description

In this role, you’ll be the person who keeps our delivery ecosystem honest, safe, and running smoothly. You’ll investigate issues that could impact drivers or customers, spot patterns before they turn into real problems, and bring clarity to situations that often feel messy or ambiguous. What sets this position apart is the blend of analytical thinking and people-centered judgement: you’ll dive into facts, speak with the right stakeholders, and guide decisions that affect the overall health of our delivery partners. If you enjoy solving problems that matter, protecting people, and building mechanisms that make operations better every day, this role puts you right at the heart of it.

Your day starts with reviewing any new incidents that came in overnight. You look at the facts, reach out to the right people, and assess whether anything needs urgent attention. You might spend part of the morning speaking Stakeholders to understand what went wrong in a recent situation, or walking them through the actions they need to take next. Later in the day, you dig into patterns, maybe a location has repeated complaints, or a partner shows early signs of non-compliance. You connect with field teams, ask direct questions, and help them see what needs to change. Some days are calm; others involve navigating sensitive topics or guiding teams through decisions. Throughout, your goal stays the same: protect people, protect the customer experience, and keep the delivery network healthy, fair, and functioning smoothly.