International Marine Service Engineer

Alfa Laval; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Alfa Laval is seeking a field service professional to execute service visits for boilers and inert gas systems in the UAE. You will ensure timely service delivery, maintain detailed reports, and support warranty and service contract opportunities.

The role emphasizes customer satisfaction, safety, and continuous knowledge updating. You will work closely with the regional service team, uphold quality standards, and contribute to growth targets by identifying new service opportunities and sharing

Qualifications

• Engineering degree and 2–3 years of related field service experience.
• Strong technical aptitude with Boilers and inert gas systems a plus.
• Proven ability to communicate with customers and work in a cross functional team.

Responsibilities

• Direct field service job execution for boilers and inert gas systems.
• Maintain quality service reports and update CDM with visit data.
• Ensure timely updates of TKS and customer satisfaction surveys.

Skills

Technical competency

Customer focus

Planning

Quality assurance

Communication

Team player

Education

Engineering degree

Job description

b The position About the Job b

To deliver profitable growth in line with ALME s financial objectives by executing the assigned Field service jobs in the most efficient way To improve customer experience by fulfilling the commitment and securing service quality To support new sales and service sales activities To provide technical support to customers

b Key Tasks and responsibilities b

Directly responsible for the Field Service Job Execution of Boilers and Inert gas systems

Quality of Service report

Updating reports and settings in CDM

Timely update of TKS

Customer satisfaction survey report

Responsible for the overall service operations business objectives by providing competent and quality customer service to fulfil customer commitments

Indirectly responsible for the overall Regional Service amp Marine objectives and growth targets

Undertaking servicing of equipment s as per customer satisfaction and on time

Meeting Field service KPI s aligned customers requirements Explore business development in every possible opportunity

Support Warranty claim handling Explore opportunities for new performance agreements service contracts Acquire up-to-date technical knowledge about products and applications Capture and update installed base

b Safety b

Ensure use of adequate Personal Protective Equipment PPE during every service visit Adhere to safety instructions policy diligently Report Safety issues and ensuring safe working

b Market Intelligence Customer Insight Customer Satisfaction b

Resolve customer complaints at the shortest possible time Proactive recommendation to customers for timely purchase of spares Follow up on actions and promises made to customers Communicate Product related change notifications Train customers in installed products Receive gather customers insight and feedback and communicate act on same Communicate the sales leads to sales organization

b Reporting b

Ensure documentation of every visit and minute all observations and commitments with customer Upload reports and settings in CDM

Competencies, experience and attitudes to do the job: Technical competency, Customer Focus, Planning and securing Quality to serve customers. Strong Communication and excellent team player.

Engineering graduate with minimum 2-3 years working experience in similar position.

Competencies/ Profile: Customer Focus: Takes action to improve our value to the customer; prioritize customer requirements and subsequently investigates and timely response to ensure positive customer experience. Planning: Effectively plans and prioritizes, given the available resources. Sets clearly defined objectives and goals, drive activities and follow up to deliver results. Prioritizes the vital few. Securing Quality: Challenges self to achieve high quality performance; Ensures that timely response and quality standards are met; Maintains professional, high-quality work even at a very detailed level; Drives for and follows up results.

Who you are? You re innovative and solutions oriented. You re driven and practical, able to execute in the most efficient way possible. You also share our curious mindset and want to know how you can be better and do better day after day. Just as important are the people, team, and communication skills essential to delivering projects in an agile way that meet quality, time, and targets. If you re also adaptable and flexible, eager to learn even more and have a curiosity that drives innovation, this is where you ll find a world of career-building opportunity.