Integration Manager & Technical Support Specialist

Remotedxb; Dubai; On-site; AED 89,280 - 133,920; Full time

Job summary

Remotedxb in Dubai is seeking a hands-on L2/L3 Tech Support professional to join an agile, international fintech team. You will configure partners, manage API keys, and validate setups to ensure smooth pre-live and Go-Live processes.

Ideal candidates have 1+ year in fintech support, strong logs analysis skills, and fluency in English with Ukrainian or Russian language capabilities. This role emphasizes problem-solving and proactive incident handling.

Qualifications

• 1+ years in L2/L3 Tech Support or Senior Support roles in FinTech, Crypto, or payment processing.
• Experience with logs/monitoring tools for root cause analysis.
• Understanding of client-server architecture, REST APIs, and JSON structures.
• Proficiency with Postman for request validation.
• Fluent English (B2/C1) and Ukrainian or Russian language skills.
• Strong analytical and problem-solving skills.

Responsibilities

• Configure and activate partners in the production environment.
• Handle API key management and verify setups.
• Analyze logs to troubleshoot transaction errors during the pre-live stage.
• Perform pre-live merchant configurations and payment method setups.
• Ensure production readiness and successful Go-Live launches for merchants.

Skills

L2/L3 tech support

REST APIs

Analytical thinking

English fluency (B2/C1)

Tools

Postman

Job description

Responsibilities

• Configure and activate partners in the production environment
• Handle API key management and verify setups
• Analyze logs to troubleshoot transaction errors during the pre-live stage
• Perform pre-live merchant configurations and payment method setups
• Ensure production readiness and successful Go-Live launches for merchants

Requirements

• 1+ years of experience in L2/L3 Tech Support or Senior Support roles in FinTech, Crypto, or payment processing
• Hands-on experience working with logs and monitoring tools for root cause analysis
• Understanding of client-server architecture, REST APIs, and JSON structures
• Proficiency with Postman for request validation
• Fluent English (B2/C1) and Ukrainian or Russian language skills
• Strong analytical and problem-solving skills

About the Company

Join an agile, international team shaping the future of finance in a transparent environment that values open dialogue and experimentation.