Insurance Quality & Audit Analyst (Onboarding & Claims)

Cigna Healthcare; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

Cigna Healthcare in Dubai seeks an experienced Auditor to perform process compliance audits across onboarding, claims, and customer service activities. You will verify accuracy and adherence to procedures, identify root causes, and help implement corrective actions with cross-functional teams.

You will collaborate with the Quality Audit Team Manager, report findings to Senior Management, and support continuous improvements in audit processes while working in a dynamic healthcare environment in

Qualifications

• 2 years’ experience in the Middle East Insurance Market.
• 2 years’ experience in medical claims and/or auditing in a claims audit role.
• Excellent English skills, verbal and written; Arabic may be required for specific roles.
• Medical background preferred.
• Strong analytical and reporting abilities.
• Ability to work independently and as part of a team.

Responsibilities

• Participates in complex audits, third party audits, ad-hoc projects and assignments as defined by the Quality Audit Team Manager.
• Performs root cause analysis on audit findings to understand why the findings occurred.
• Agrees suitable action plans to remove root causes and prevent findings from recurring.
• Monitors performance trends and agrees suitable action plans to address these trends.
• Identifies improvements to both audit and operational processes and procedures.
• Collates and reports audit findings to Senior Management accurately and on time.
• Assists in the development of audits and audit processes and procedures.
• Acts as a subject matter expert who supports their fellow Auditors.

Skills

Audit experience

Medical claims

Middle East Insurance

Analytical thinking

Excellent English

Arabic language

Report writing

Communication

Job description

Cigna Healthcare in Dubai seeks an experienced Auditor to perform process compliance audits across onboarding, claims, and customer service activities. You will verify accuracy and adherence to procedures, identify root causes, and help implement corrective actions with cross-functional teams.

You will collaborate with the Quality Audit Team Manager, report findings to Senior Management, and support continuous improvements in audit processes while working in a dynamic healthcare environment in