Senior Assessor, Motor Claims

Sukoon Workplace Savings Solutions Limited; Sharjah Emirate; On-site; AED 450,000 - 650,000; Full time

Job summary

Sukoon Workplace Savings Solutions Limited seeks an experienced Motor Claims Assessment professional in the UAE to conduct detailed inspections of damaged vehicles, validate repair estimates, and assess total loss cases in accordance with policy terms and regulatory requirements.

The ideal candidate has 5–8 years of experience in motor claims operations, vehicle surveying, and complex claim handling, with fluent Arabic and English.

Qualifications

• Bachelor's Degree or Diploma in Automobile Engineering, Mechanical Engineering, or related discipline.
• Minimum 5-8 years of experience in Motor Claims Assessment, Vehicle Surveying, or Motor Claims Operations.
• Strong experience in vehicle inspection, repair estimation, total loss assessment, and repair cost control.
• Experience handling complex motor claims and interacting with garages, assessors, and repair networks.
• Sound understanding of UAE motor insurance market practices, vehicle technologies, and claims regulations.
• Experience with claims management systems and digital assessment tools preferred.
• Fluent in Arabic and English (written and verbal)

Responsibilities

• Conduct detailed inspections and technical assessments of damaged vehicles, including complex and high-value claims.
• Evaluate repair methodologies, replacement requirements, and claim admissibility in accordance with policy coverage and claims guidelines.
• Assess total loss cases and provide recommendations on settlement approach and salvage disposition.
• Review, validate, and approve repair estimates within delegated authority levels.
• Monitor repair costs and identify opportunities for cost optimization without compromising quality and safety.
• Negotiate repair costs and labor charges with garages and service providers.
• Ensure assessments comply with policy terms, claims procedures, delegated authority limits, and regulatory requirements.
• Maintain high standards of technical accuracy and documentation quality.
• Support audit reviews and claims quality assurance activities.
• Identify suspicious claims patterns, inflated estimates, and potential fraud indicators.
• Escalate suspected fraud cases and support investigation activities.
• Contribute to claims leakage prevention and risk mitigation initiatives.
• Support recovery opportunities through technical validation and liability assessments.
• Coordinate with recovery teams regarding third-party recovery claims.
• Provide technical input on salvage valuation and disposal decisions.
• Build effective working relationships with garages, surveyors, assessors, service providers, brokers, and internal stakeholders.
• Provide technical guidance and support to claims handlers and junior assessors.
• Resolve technical disputes and assessment-related escalations.
• Ensure timely issuance of repair approvals and claims decisions.
• Support fair and transparent claim settlements.
• Contribute to a positive customer experience through professional communication and timely resolution.
• Maintain accurate survey reports, assessment records, and claim documentation.
• Monitor trends in repair costs, vehicle technologies, and market practices.
• Recommend process improvements to enhance claims efficiency and service quality.

Skills

Motor Claims Assessment

Vehicle Damage Analysis

Total Loss Assessment

Motor Insurance Policy Interpretation

Claims Governance & Compliance

Technical Report Writing

Recovery & Liability Assessment

Claims Management Systems

Stakeholder Management

Education

Bachelor's/Diploma in Automobile/Mechanical Engineering

Job description

To provide advanced technical assessment and evaluation of motor claims by conducting complex vehicle inspections, validating repair methodologies and costs, assessing claim admissibility, and supporting effective claims settlement. The role is responsible for ensuring technical accuracy, cost optimization, fraud identification, and high service standards while contributing to operational efficiency and customer satisfaction.

Job Responsibilities:

Technical Claims Assessment

• Conduct detailed inspections and technical assessments of damaged vehicles, including complex and high-value claims.
• Evaluate repair methodologies, replacement requirements, and claim admissibility in accordance with policy coverage and claims guidelines.
• Assess total loss cases and provide recommendations on settlement approach and salvage disposition.
• Review, validate, and approve repair estimates within delegated authority levels.
• Monitor repair costs and identify opportunities for cost optimization without compromising quality and safety.
• Negotiate repair costs and labor charges with garages and service providers.

Claims Governance & Quality Assurance

• Ensure assessments comply with policy terms, claims procedures, delegated authority limits, and regulatory requirements.
• Maintain high standards of technical accuracy and documentation quality.
• Support audit reviews and claims quality assurance activities.
• Identify suspicious claims patterns, inflated estimates, and potential fraud indicators.
• Escalate suspected fraud cases and support investigation activities.
• Contribute to claims leakage prevention and risk mitigation initiatives.

Recovery & Salvage Support

• Support recovery opportunities through technical validation and liability assessments.
• Coordinate with recovery teams regarding third-party recovery claims.
• Provide technical input on salvage valuation and disposal decisions.

Stakeholder Management

• Build effective working relationships with garages, surveyors, assessors, service providers, brokers, and internal stakeholders.
• Provide technical guidance and support to claims handlers and junior assessors.
• Resolve technical disputes and assessment-related escalations.

Customer Experience

• Ensure timely issuance of repair approvals and claims decisions.
• Support fair and transparent claim settlements.
• Contribute to a positive customer experience through professional communication and timely resolution.
• Maintain accurate survey reports, assessment records, and claim documentation.
• Monitor trends in repair costs, vehicle technologies, and market practices.
• Recommend process improvements to enhance claims efficiency and service quality.

Skills for the Success of the Role:

• Motor Claims Assessment
• Vehicle Damage Analysis
• Total Loss Assessment
• Motor Insurance Policy Interpretation
• Claims Governance & Compliance
• Technical Report Writing
• Recovery & Liability Assessment
• Claims Management Systems
• Stakeholder Management

Education, Qualifications and Experience Required:

• Bachelor's Degree or Diploma in Automobile Engineering, Mechanical Engineering, or related discipline.
• Minimum 5-8 years of experience in Motor Claims Assessment, Vehicle Surveying, or Motor Claims Operations.
• Strong experience in vehicle inspection, repair estimation, total loss assessment, and repair cost control.
• Experience handling complex motor claims and interacting with garages, assessors, and repair networks.
• Sound understanding of UAE motor insurance market practices, vehicle technologies, and claims regulations.
• Experience with claims management systems and digital assessment tools preferred.
• Fluent in Arabic and English (written and verbal)