Insurance Claims Manager – Non-Motor & Motor

BuildWell HR Solutions; Dubai; On-site; AED 600,000 - 900,000; Full time

Job summary

BuildWell HR Solutions seeks a senior Claims Head to oversee motor and non-motor claims in a UAE insurer. You will drive assessment, investigation, approval and settlement strategies, ensuring compliance with CBUAE regulations and internal procedures.

You will manage a high‑value portfolio, set reserves, lead fraud investigations, and coordinate with brokers, garages, loss adjusters, surveyors, lawyers and reinsurers. This role reports to Senior Management and requires strong leadership.

Qualifications

• Graduate or postgraduate degree.
• Professional insurance qualification such as ACII or FIII (mandatory).
• 15-20 years of general insurance claims experience, including 5 years in a managerial role in a UAE insurer.
• Strong technical knowledge of Motor and Non-Motor claims and CBUAE regulations.
• Excellent team management, leadership, analytical, negotiation and decision-making skills.

Responsibilities

• Oversee claims assessment, investigation, approval and settlement for Motor and Non-Motor.
• Manage complex, high-value claims, reserves, fraud investigations, recoveries and disputes.
• Monitor costs, loss ratios, turnaround times and KPIs.
• Lead a claims team of 7-8 members and report performance to Senior Management.
• Liaise with CBUAE as required.
• Manage relationships with brokers, garages, loss adjusters, surveyors, lawyers and reinsurers.

Skills

Leadership

Team management

Analytical

Negotiation

Decision-making

Communication

Education

ACII or FIII (mandatory)

Graduate or postgraduate degree

Job description

Responsibilities

• Oversee Motor and Non-Motor claims assessment, investigation, approval and settlement
• Manage complex, high-value claims, reserves, fraud investigations, recoveries and disputes
• Ensure compliance with UAE insurance regulations, CBUAE requirements and internal procedures
• Monitor claims costs, loss ratios, turnaround times and departmental KPIs
• Manage relationships with brokers, garages, loss adjusters, surveyors, lawyers and reinsurers
• Lead and develop a claims team of 7-8 members and report performance to Senior Management
• Liaise with CBUAE as required

Requirements

• Graduate or postgraduate degree
• Professional insurance qualification such as ACII or FIII (mandatory)
• 15-20 years of general insurance claims experience, including 5 years in a managerial role in a UAE insurer
• Strong technical knowledge of Motor and Non-Motor claims and CBUAE regulations
• Excellent team management, leadership, analytical, negotiation and decision-making skills

About the Company

BuildWell HR Solutions is a recruitment firm placing candidates for its client, a reputed UAE insurance company.