Institutional Trading Support Specialist

Kama Capital; Dubai; Sur place; AED 120 000 - 180 000; Plein temps

Résumé du poste

Kama Capital in Dubai is seeking an Institutional Support Specialist to provide technical and operational support to institutional and B2B clients across trading platforms, FIX connectivity and bridge solutions.

You will be the primary day-to-day contact for institutional clients and contribute to onboarding, connectivity testing and go-live readiness, while helping to develop escalation workflows, procedures and client communications.

Qualifications

• 2–3 years of experience in institutional support, trading operations, brokerage operations or fintech support.
• Experience within forex, CFDs, multi-asset brokerage, liquidity or trading technology.
• Practical knowledge of PrimeXM, Your Bourse or comparable bridge platforms.
• Working knowledge of MT4/MT5 and FIX connectivity.
• Understanding of execution, pricing, spreads, swaps, slippage, latency, rejects, margin and leverage.
• Strong troubleshooting, communication and case-management skills.
• Excellent written and spoken English.
• Competitive salary package.

Responsabilités

• Support institutional and B2B clients across MT4/MT5, FIX API, trading portals and account services.
• Perform first-line troubleshooting using PrimeXM, Your Bourse and comparable bridge or aggregation platforms.
• Review connectivity issues, rejection messages, execution records and trading logs before escalation.
• Coordinate investigations with Trading Operations, Dealing, Risk, Technology, Compliance and Payments.
• Maintain ownership of client cases and provide clear updates through to resolution.
• Support institutional onboarding, connectivity testing and go-live readiness.
• Coordinate, authorized requests relating to accounts, groups, symbols, permissions, commissions and rebates.
• Contribute to the development of support procedures, escalation flows, troubleshooting guides and client communication standards.
• Identify recurring issues and recommend process or system improvements.

Connaissances

MT4/MT5 knowledge

FIX connectivity

Troubleshooting

English communication

Outils

PrimeXM

Your Bourse

Description du poste

Kama Capital in Dubai is seeking an Institutional Support Specialist to provide technical and operational support to institutional and B2B clients across trading platforms, FIX connectivity and bridge solutions.

You will be the primary day-to-day contact for institutional clients and contribute to onboarding, connectivity testing and go-live readiness, while helping to develop escalation workflows, procedures and client communications.