Information Technology Technician

Dautom; Sharjah; On-site; AED 60,000 - 90,000; Full time

Job summary

Dautom is seeking an IT Support professional to provide on-site and remote assistance for SRTA sites in the United Arab Emirates. The role requires hands-on maintenance of desktops, laptops, printers, and peripherals, with strong customer service skills in Arabic and English.

You will install devices, configure OS/software, and perform preventive maintenance while logging tickets and escalating advanced issues. Travel between SRTA sites is expected, and a driving licence is required.

Qualifications

• Bachelor’s degree is mandatory.
• Minimum 2 years IT support experience.
• Arabic proficiency is mandatory.
• Valid UAE driving licence is mandatory – travel between SRTA sites is required.

Responsibilities

• Support and maintain desktop and laptop computers, printers, scanners and approved peripherals.
• Install and configure new devices; install and update operating systems and approved software.
• Carry out scheduled preventive maintenance on devices and peripheral equipment.
• Provide daily technical support to users and resolve basic hardware, software and printer faults.
• Prepare and configure user devices in line with SRTA standards and policies.
• Make regular visits to SRTA external offices to assess technical needs and resolve tickets within support scope.
• Log and track support tickets, document actions taken, and elevate advanced issues to Level 2.
• Provide basic support for user connectivity issues, coordinating with network and systems teams as needed.
• Prepare or update user guides and technical instructions for systems and off-the-shelf applications.
• Train and guide users on basic use of operating systems and approved applications.
• Perform any other related technical support duties assigned by the direct manager.

Skills

Windows OS support

Office 365/Outlook support

Printer/Peripheral troubleshooting

Basic networking

Ticketing / ITIL

Customer service (Arabic & English)

Education

Bachelor’s degree

Tools

None

Job description

Key Responsibilities

• Support and maintain desktop and laptop computers, printers, scanners and approved peripherals.
• Install and configure new devices; install and update operating systems and approved software.
• Carry out scheduled preventive maintenance on devices and peripheral equipment.
• Provide daily technical support to users and resolve basic hardware, software and printer faults.
• Prepare and configure user devices in line with SRTA standards and policies.
• Make regular visits to SRTA external offices to assess technical needs and resolve tickets within support scope.
• Log and track support tickets, document actions taken, and elevate advanced issues to Level 2.
• Provide basic support for user connectivity issues, coordinating with network and systems teams as needed.
• Prepare or update user guides and technical instructions for systems and off-the-shelf applications.
• Train and guide users on basic use of operating systems and approved applications.
• Perform any other related technical support duties assigned by the direct manager.

Technical Skills

• Windows client OS installation, configuration and troubleshooting
• Microsoft Office / Outlook end-user support
• Printer, scanner and peripheral setup and troubleshooting
• Basic networking (LAN/Wi-Fi connectivity, IP configuration)
• Ticketing / service desk tools and ITIL-style incident handling
• Strong customer service and communication skills in Arabic and English

Mandatory Requirements

• Bachelor’s degree (mandatory)
• Minimum 2 years of relevant IT support experience
• Arabic proficiency (mandatory)
• Valid UAE driving licence (mandatory) – role involves travel between SRTA sites

Preferred / Advantage

• Professional certifications, e.g. CompTIA A+, Microsoft Certified: Modern Desktop / Endpoint Administrator, ITIL Foundation
• Previous experience supporting a UAE government entity
• Additional hands-on practical experience beyond the minimum