Information Technology Specialist - P4P

Dicetek LLC; Dubai; Sur place; AED 180 000 - 240 000; Plein temps

Résumé du poste

Dicetek LLC is seeking an experienced IT analyst to translate business needs into clear specifications, map current and future processes, and develop BRDs, FRDs, or user stories. You will ensure traceability and align IT deliverables with business goals.

You will support UAT, assist with project planning, coordinate with vendors, and communicate between business stakeholders and IT teams to improve productivity and quality.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experience.
• 5+ years of progressive experience in IT support, systems administration, or network engineering.
• Proven expertise in managing and troubleshooting Windows Server, Linux environments, and virtualized infrastructure.
• Strong understanding of network protocols (TCP/IP, DNS, DHCP) and experience with firewalls and VPNs.

Responsabilités

• Requirements gathering and analysis to understand business needs. Document business, functional, and non-functional requirements. Translate business needs into clear, actionable user stories or specifications.
• Business Process Analysis Map and analyze current ("as-is") business processes, identify inefficiencies, gaps, or redundancies, design future ("to-be") processes to improve productivity or quality, and use tools like flowcharts, BPMN diagrams, or swimlane diagrams.
• Create business requirement documents (BRDs), functional specs (FRDs), or user stories.

Connaissances

Requirements gathering

Business process analysis

BRD/FRD writing

UAT support

Stakeholder management

Project planning

Vendor coordination

Formation

Bachelor's degree in Computer Science / IT

Outils

VMware

Hyper-V

Windows Server

Linux

Description du poste

Main Tasks

• Requirements gathering and analysis to understand business needs. Document business, functional, and non-functional requirements. Translate business needs into clear, actionable user stories or specifications.

• Business Process Analysis Map and analyze current (\"as-is\") business processes, identify inefficiencies, gaps, or redundancies, design future (\"to-be\") processes to improve productivity or quality, and use tools like flowcharts, BPMN diagrams, or swimlane diagrams.

• Create business requirement documents (BRDs), functional specs (FRDs), or user stories.

• Maintain traceability matrices to ensure all requirements are met during development.

• Generate business intelligence reports or dashboards (often with help from data teams).

• Liaise with business stakeholders, product owners, and subject matter experts. Act as a communication bridge between business and IT/development teams. Manage expectations and ensure stakeholder alignment.

• Support user acceptance testing (UAT) by writing test cases, scripts, and verifying results. Validate solutions against requirements to ensure they meet business goals. Assist with issue tracking and resolution during testing.

• Support project planning, timelines, and scope definitions. Work with project managers, developers, and QA teams to ensure deliverables align with business needs.

• Coordinate with the vendor and partners in order to effectively implement solution and ensure timely delivery with adhere to the company policy, procedure and security requirements.

Desired Candidate Profile

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 5+ years of progressive experience in IT support, systems administration, or network engineering.
• Proven expertise in managing and troubleshooting Windows Server, Linux environments, and virtualized infrastructure (VMware, Hyper-V).
• Strong understanding of network protocols (TCP/IP, DNS, DHCP) and experience with firewalls and VPNs.