Information Technology Intern

Sheraton Grand Hotel, Dubai; Dubai; On-site; AED 22,000 - 45,000; Full time

Job summary

Sheraton Grand Hotel, Dubai is seeking an IT Intern to support the Information Technology team in maintaining the hotel's technology infrastructure and providing technical assistance to associates. This hands-on role offers exposure to hospitality technology systems, troubleshooting, network support, and Marriott technology standards in a professional hotel environment.

You will assist with first-level support, hardware/software maintenance, asset management, and documentation while learning

Qualifications

• Basic knowledge of computer hardware and software.
• Interest in networking, information systems, and technology support.
• Familiarity with Microsoft Office applications.
• Strong problem-solving and troubleshooting skills.
• Willingness to learn hospitality technology systems.
• Good communication and interpersonal skills.
• Ability to work collaboratively within a team environment.
• Good command of English.

Responsibilities

• Provide first-level technical support for desktops, laptops, printers, and other IT equipment.
• Assist with installation, configuration, and maintenance of hardware and software.
• Support associates with basic technology-related issues and service requests.
• Maintain technology assets and inventory records.
• Ensure equipment operates efficiently according to Marriott standards.
• Conduct routine system checks, updates, and preventive maintenance.
• Assist with user account management and access requests under IT guidance.
• Help maintain documentation related to IT procedures and equipment.
• Learn and comply with data security and information protection standards.
• Participate in IT projects and technology initiatives as assigned.

Skills

Basic hardware knowledge

Networking interest

MS Office familiarity

Troubleshooting

Communication skills

Teamwork

English language

Tools

Microsoft Office

Job description

The IT Intern will support the Information Technology team in maintaining the hotel's technology infrastructure and providing technical assistance to associates. This internship offers hands-on exposure to hospitality technology systems, troubleshooting, network support, and Marriott technology standards while developing practical skills in a professional hotel environment.

ESSENTIAL FUNCTIONS

• Assist in providing first-level technical support for desktops, laptops, printers, and other IT equipment.
• Support the installation, configuration, and maintenance of hardware and software.
• Assist associates with basic technology-related issues and service requests.
• Support the IT team in maintaining technology assets and inventory records.
• Help ensure all equipment operates efficiently and according to Marriott standards.
• Assist with routine system checks, updates, and preventive maintenance activities.
• Support user account management and access requests under the guidance of the IT team.
• Help maintain documentation related to IT procedures and equipment.
• Learn and comply with data security, privacy, and information protection standards.
• Participate in IT projects and technology initiatives as assigned.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

• Basic knowledge of computer hardware and software.
• Interest in networking, information systems, and technology support.
• Familiarity with Microsoft Office applications.
• Strong problem-solving and troubleshooting skills.
• Willingness to learn hospitality technology systems.
• Good communication and interpersonal skills.
• Ability to work collaboratively within a team environment.
• Good command of English.

QUALIFICATION STANDARDS

We are looking for an enthusiastic and motivated individual who:

• Has a strong interest in Information Technology.
• Demonstrates a positive attitude and willingness to learn.
• Possesses good organizational and time-management skills.
• Is detail-oriented and proactive.
• Works effectively as part of a team.
• Demonstrates professionalism and reliability.
• Maintains high standards of confidentiality and integrity.
• Embraces the culture and values of Marriott International.
• Strives to provide excellent support to both associates and guests.
• Shows potential for future growth and development within the hospitality industry.