Income Auditor

Mandarin Oriental; Dubai; On-site; AED 134,000 - 201,000; Full time

Benefits offered by this job

Learning & Development

MOstay program (complimentary nights)

Colleague wellness programs

Competitive salary and benefits

Job summary

Mandarin Oriental Jumeira, Dubai is seeking an Income Auditor to join the Finance team. You will oversee daily income accounting, revenue postings, and reconciliation across PMS and POS systems, ensuring accuracy and compliance. The role requires 2–3 years’ hotel Income Auditor experience and strong knowledge of PMS/ POS software.

Pre-opening experience is a plus. Excellent Excel and English communication skills are essential, with a commitment to high standards and teamwork in a luxury hotel

Qualifications

• Diploma/Degree in Hotel Management and/or Accounting or equivalent.
• Minimum of 2-3 years’ experience as Income Auditor in a similar capacity in a hotel.
• Pre-opening experience preferred.
• Excellent knowledge of PMS, POS and Accounting systems (Springer Miller, InfoGenesis, SUN).
• Excellent knowledge of Microsoft Office, mainly Excel.
• Perfect English skills (verbal and writing).

Responsibilities

• Manage daily income accounting and ensure monthly revenue is posted on the first day of each month.
• Authorize and approve rebates, allowances and discounts per hotel policies.
• Prepare and distribute the Daily Revenue Report for management.
• Verify and reconcile revenue reports and night audit reports.
• Ensure revenues and settlements balance across PMS and POS.
• Prepare month-end reconciliation for General Ledger and revenue balances.
• Handle credit card reconciliations and related discrepancies.
• Report audit findings and maintain compliance with policies.

Skills

Excel proficiency

MS Office

Communication skills

Team management

Pre-opening experience

English proficiency

Education

Diploma/Degree in Hotel Management or Accounting

Tools

Springer Miller System

InfoGenesis

SUN System

Job description

Job Description:

Mandarin Oriental Jumeira, Dubai is looking for an Income Auditor to join our Finance team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.

As Income Auditor you will be responsible for the following duties:

• Responsible for the accounting of all daily income of the hotel and to ensure that the monthly revenue is completed and posted to accounting system on the first day of each month.
• Ensure that all rebates, allowances and discounts given to guests are properly authorized and approved in accordance with hotel policies and procedures. Any deviations from hotel policies and procedures have to be reported outright to the Director of Finance.
• Prepare and distribute the accurate Daily Revenue Report for management on a timely basis.
• Verify, monitor and review all hotel revenue reports and night audit reports.
• Ensuring that daily revenues and settlements are in balance both in PMS and POS.
• Summarizing revenue and settlement information in a Journal Entry format associated with the proper back-office chart of account numbers and descriptions.
• Verify the balance of all interface postings to ensure all revenues have been posted.
• Verify and reconcile all revenue centers as reported in the income journal daily.
• Ensure that banquet department’s revenue postings are correct by reconciling the banquet daily event list report which is provided by the Banquets manager on a daily basis. Account all daily Banquet Events Order (BEO) and check the completeness of charges made to the guest as agreed in the BEO. Follow-up on errors and discrepancies.
• Review housekeeping discrepancy reports and file in the daily audit package.
• Validate approval of each paid-out transaction and its adherence to paid-out P&P. Paid-out report should be included in the daily audit package.
• Ensure all miscellaneous/allowance/paid/house charges are approved and complete with adequate explanations.
• Review F&B voids to verify authorization and adequate back up information. F&B void reports to be filed in the daily operations package.
• Verify all negative postings, all rate variances, and all F&B Discount reports for proper approval and adequate back up documents. Allowance / rebate reports should be filed in the daily operations package.
• Prepare extension wise telephone reports and submit to all departments to review. Make sure all departments return the checked reports.
• Ensure that credit card terminal settlement balance with credit card transactions per trial balance
• Handle credit card reconciliation discrepancies in a timely manner.
• Ensure that all credit card transactions are recorded correctly and payments are allocated using the corporate reconciliation template.
• Handle promptly all guest issues and disputes, including credit card inquiries and charge backs. Make the appropriate corrections as required after obtaining the Director of Finance’s approval or his designate.
• Update the foreign exchange rates for applicable currencies in the PMS system then forward copy of approved Memorandum of Rates to Front Office Department to update the rates display board.
• Review of No Show reports and to ensure that all “chargeable” No Shows have been charged. No Show report is retained with the daily operations package.
• Ensure that all complimentary rooms are supported with duly approved complimentary request with prior approval of the General Manager.
• Review foreign currency rate changes for accuracy and file in daily operations package.
• To ensure complimentary & entertainment checks are properly accounted for and name of guest and purpose of entertainment are indicated.
• Ensure sale of gift certificates is properly accounted for and utilization of gift vouchers is administered accurately.
• To assist the General Cashier in performing surprise cash float counts.
• Review the daily General Cashier Report.
• Verify the TA commission invoices with the PMS.
• Ensure that all clearance accounts are ZEROED out every month end.
• Ensure that all Cash Responsibility Forms are current and reconciled monthly with General ledger balance.
• Ensure that the Guest ledger is reconciled with the General ledger balance every month end. Any variance must have proper explanation.
• Prepare month-end reconciliation for all related General ledger and revenue balances including house bank summary.
• Report audit findings for the deviations/ discrepancies noted.
• Must have a commitment to follow all local corporate policies and procedures as they relate to Income Audit.
• Must work in a safe, prudent, and organized manner.
• Completing various reports as required by management depending on the needs of the hotel operations.
• Completing various other tasks and duties as required by Management
• Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.

As Income Auditor We Expect From You

• Diploma/Degree in Hotel Management and/or Accounting or equivalent.
• Minimum of 2-3 years’ experience as Income Auditor in a similar capacity in a hotel.
• Pre-opening experience preferred
• Excellent knowledge of various PMS, POS and Accounting system (preferably Springer Miller System, InfoGenesis and SUN system)
• Excellent knowledge of Microsoft Office mainly Excel
• Able to work in a pre-opening environment
• Excellent communication skills within the organization. Proactive communicator.
• High managerial/supervisory skills to meet and focus on deadlines, planning ahead, result driven and also flexible
• Able to train and manage a team
• Perfect English skills (verbal and writing)

Our Commitment To You

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• A competitive salary and benefits packages

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