Order Taker - In Room Dining

Minor Hotels Europe & Americas; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

NH Collection Dubai The Palm is seeking a friendly In-Room Dining Order Taker to join our Food & Beverage team. You will receive and process guest orders by phone, coordinate with Kitchen and service teams, and ensure orders are delivered in line with hotel standards.

The ideal candidate has hospitality experience, excellent telephone etiquette, and strong English communication skills; additional languages are a plus.

Qualifications

• Excellent telephone etiquette and communication skills.
• Strong guest-service orientation with a friendly and professional approach.
• Good knowledge of Food & Beverage products and service standards.
• Good command of spoken and written English; additional languages are an advantage.
• Previous experience in Food & Beverage or a similar hospitality role is preferred.

Responsibilities

• Answer In-Room Dining telephone calls promptly, professionally, and courteously.
• Take guest food and beverage orders accurately and enter them into the POS system.
• Maintain knowledge of In-Room Dining menus, ingredients, preparation methods, promotions, and operating hours.
• Provide menu recommendations and assist guests with their selections when required.
• Identify and communicate dietary requirements, allergies, and special requests to Kitchen and service team.
• Promote menu items and upsell to enhance guest experience and revenue.
• Confirm orders with guests, including quantities, special requests, delivery time, and charges.
• Coordinate with Kitchen and In-Room Dining service team to ensure timely preparation and delivery of orders.
• Monitor pending orders and follow up to avoid delays.
• Handle guest inquiries, requests, and feedback and escalate as needed.
• Process guest bills and charges accurately per hotel procedures.
• Maintain accurate records of orders and relevant operational information.
• Ensure effective handover between shifts.
• Maintain a clean, organized, and professional work area.
• Follow food safety, hygiene, health and safety, and hotel policies.
• Perform other duties as assigned by the In-Room Dining Supervisor or F&B Management.

Skills

Telephone etiquette

Guest-service orientation

English language

Attention to detail

Organizational skills

Multitasking

Hospitality experience

Job description

Job Location:NH Collection Dubai The PalmNH Collection Hotels & Resorts showcases captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. Thoughtfully designed with an eclectic-elegant atmosphere, our hotels are built to evoke extraordinary feelings — paying great attention to stimulating details that create truly memorable moments.We welcome business travellers, friends, and couples seeking premium service, and we craft experiences centred on wellbeing, gastronomy, culture, and pure indulgence. If you are passionate about creating those extraordinary moments for every guest, NH Collection is the place to do it. Feel the extraordinary.We are looking for a friendly, attentive, and service-oriented Order Taker – In-Room Dining to join our Food & Beverage team at NH Collection Dubai The Palm .As an In-Room Dining Order Taker, you will be responsible for receiving and processing guest orders accurately and efficiently while providing warm and professional service. You will coordinate closely with the Kitchen and In-Room Dining team to ensure orders are delivered according to guest expectations and hotel standards.Key ResponsibilitiesAnswer In-Room Dining telephone calls promptly, professionally, and courteously.Take guest food and beverage orders accurately and enter them correctly into the POS system.Maintain excellent knowledge of In-Room Dining menus, ingredients, preparation methods, promotions, and operating hours.Provide menu recommendations and assist guests with their selections when required.Identify and communicate guest dietary requirements, food allergies, and special requests accurately to the Kitchen and service team.Promote menu items and apply appropriate upselling techniques to enhance the guest experience and revenue.Confirm orders with guests, including quantities, special requests, delivery time, and applicable charges.Coordinate closely with the Kitchen and In-Room Dining service team to ensure timely preparation and delivery of orders.Monitor pending orders and follow up proactively to avoid delays.Handle guest inquiries, requests, and feedback professionally and escalate concerns to the Supervisor or Manager when necessary.Follow up with guests when required to ensure satisfaction with their In-Room Dining experience.Process guest bills and charges accurately in accordance with hotel procedures.Maintain accurate records of orders, guest requests, and relevant operational information.Ensure effective communication and proper handover between shifts.Maintain a clean, organized, and professional work area.Follow food safety, hygiene, health and safety, and hotel policies and procedures at all times.Perform other duties as assigned by the In-Room Dining Supervisor or Food & Beverage Management.QualificationsPrevious experience in Food & Beverage, In-Room Dining, Room Service, Guest Services, or a similar hospitality role is preferred.Excellent telephone etiquette and communication skills.Strong guest-service orientation with a friendly and professional approach.Good knowledge of Food & Beverage products and service standards.Good command of spoken and written English; additional languages are an advantage.Strong attention to detail and ability to take and process orders accurately.Good organizational and multitasking skills.Not the right fit? Set up email alerts as new job postings become available that meet your interest!