In-Room Dining Order Taker - InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

IHG Hotels & Resorts; Ras Al Khaimah; On-site; AED 45,000 - 67,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Comprehensive training

Job summary

InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is seeking an In‑Room Dining Order Taker to deliver warm, personalised guest experiences over the phone and in‑room dining interactions. You will guide guests through menus, capture detailed orders, and coordinate with the kitchen and service teams to ensure accuracy and timely delivery.

You will use Micros/POS, maintain excellent communication, and adapt to guest needs with a friendly, professional demeanor.

Qualifications

• Excellent telephone etiquette with clear, confident and professional communication skills.
• Strong attention to detail, especially when taking and entering guest order.
• Good knowledge of food and beverages, with the confidence to explain menu items and make recommendations.
• Experience using Micros or a similar POS system would be an advantage.
• Good reading, writing and basic maths skills.

Responsibilities

• Answering In‑Room Dining calls promptly and professionally, creating a warm and welcoming experience for every guest.
• Taking food and beverage orders accurately, including special requests, dietary requirements, allergies and preferred delivery times.
• Knowing our In‑Room Dining menus, beverage selections, daily specials and item availability so you can confidently guide guests and make recommendations.
• Suggesting suitable dishes, beverages and accompaniments to enhance the guest’s dining experience.
• Entering orders accurately into Micros/POS and ensuring all details are clearly communicated to the kitchen and In‑Room Dining team.
• Coordinating closely with Culinary and service colleagues to ensure orders are prepared and delivered correctly and on time.
• Handling guest questions, requests and concerns professionally, following up where needed to make sure expectations are met.
• Processing bills, room charges and other payment transactions in line with hotel procedures.
• Keeping the team informed of unavailable items, delays, special requests and anything that may affect the guest experience.
• Supporting the wider Food & Beverage team whenever required.

Skills

Telephone etiquette

Attention to detail

Food & beverages knowledge

Micros/POS experience

Basic maths

Tools

Micros/POS systems

Job description

As the world’s largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insight, our passion for luxury travel spans cultures and customs, inspiring us to create warm and refined experiences for those seeking a richer perspective on the world. Each of our hotels has its own distinctive style and sense of place, where we take every opportunity to deliver personal and meaningful guest experiences. If you would like to embrace a wider world of opportunities, we would be delighted to welcome you to the world’s most international luxury hotel brand.

Located on Hayat Island, InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is a luxury beachfront resort where island living meets authentic Arabian hospitality. Less than an hour from Dubai, the resort offers a refined yet relaxed escape surrounded by natural landscapes, open sea views, and powder‑soft beaches. With a collection of rooms, villas, and residences, a variety of restaurants and bars, and award‑winning spa and leisure facilities, we focus on creating thoughtful, personal, and memorable experiences for families, couples, and groups in a true resort setting.

A memorable In‑Room Dining experience starts long before the meal reaches the guest’s door. It begins with a warm voice, careful listening and getting every detail just right. We’re looking for an In‑Room Dining Order Taker who can turn a simple phone call into a personalised dining experience, confidently guiding guests through our menus and ensuring every order is accurate from the first call to final delivery.

A little taste of your day-to-day:

• Answering In‑Room Dining calls promptly and professionally, creating a warm and welcoming experience for every guest
• Taking food and beverage orders accurately, including special requests, dietary requirements, allergies and preferred delivery times
• Knowing our In‑Room Dining menus, beverage selections, daily specials and item availability so you can confidently guide guests and make recommendations
• Suggesting suitable dishes, beverages and accompaniments to enhance the guest’s dining experience
• Entering orders accurately into Micros/POS and ensuring all details are clearly communicated to the kitchen and In‑Room Dining team
• Coordinating closely with Culinary and service colleagues to ensure orders are prepared and delivered correctly and on time
• Handling guest questions, requests and concerns professionally, following up where needed to make sure expectations are met
• Processing bills, room charges and other payment transactions in line with hotel procedures
• Keeping the team informed of unavailable items, delays, special requests and anything that may affect the guest experience
• Supporting the wider Food & Beverage team whenever required

What We need from you:

• Previous experience in In‑Room Dining, Room Service, restaurant operations or a similar Food & Beverage role is preferred
• Excellent telephone etiquette with clear, confident and professional communication skills
• Strong attention to detail, especially when taking and entering guest order
• Good knowledge of food and beverages, with the confidence to explain menu items and make recommendations
• Experience using Micros or a similar POS system would be an advantage
• Good reading, writing and basic maths skills
• A warm and welcoming personality with a genuine interest in creating memorable guest experiences
• The ability to stay organised and composed while handling multiple orders and guest requests
• Flexibility to work different shifts, including nights, weekends and public holidays

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the teamthe room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.