Identity and Access Management Manager
Majid Al Futtaim
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Job summary
Majid Al Futtaim seeks an experienced Identity and Access Management Manager to lead IAM and PAM programs in Dubai, delivering secure, scalable identity services across enterprise systems. The role emphasizes governance, lifecycle management, and integration with key security controls.
You will drive automation, platform operations, and incident response, partnering with IT security, infrastructure, and business stakeholders to meet regulatory requirements and business objectives.
Qualifications
- Minimum 8 years of IAM experience in large organizations.
- At least 5 years of hands-on management of global IDAM platforms.
- Proven ability to implement and operate enterprise IAM solutions.
- Experience deploying identity platforms, configurations, and changes.
Responsibilities
- Develop and maintain IAM and PAM strategy and roadmaps.
- Lead implementation of RBAC/ABAC, MFA, SSO, and identity federation.
- Oversee identity lifecycle, onboarding, provisioning, and offboarding.
- Lead IAM security operations, incident response, and vulnerability remediation.
- Collaborate with vendors and MSPs; ensure regulatory alignment and audit readiness.
Skills
Education
Tools
Job description
Identity and Access Management Manager Job Snapshot - Role: Identity and Access Management (IAM) Manager - Location: Dubai, United Arab Emirates - Industry: Retail - Function: Information Technology - Experience: 8 years in enterprise IAM solutions, including 5 years of hands-on global IDAM platform management - Job Type: Full Time - Work Arrangement: On-site
Majid Al Futtaim is seeking an experienced Identity and Access Management Manager to lead the development, implementation, and continuous improvement of its Identity and Access Management (IAM) and Privileged Access Management (PAM) capabilities in Dubai, United Arab Emirates. The role is responsible for defining the organization 's IAM and PAM strategy, technology roadmap, security policies, and implementation plans. You will oversee identity lifecycle management, access governance, privileged account security, authentication controls, and enterprise identity platforms. Working closely with IT security, infrastructure, business stakeholders, and technology partners, you will ensure identity and access controls align with business objectives, regulatory requirements, and recognized security frameworks. The successful candidate will bring extensive experience managing enterprise IAM environments, strong technical expertise in identity governance and privileged access solutions, and the leadership skills required to deliver secure, reliable, and scalable identity services.
- Develop and maintain the enterprise Identity and Access Management and Privileged Access Management strategy.
- Define the future state of identity security and establish a roadmap for evolving IAM and PAM capabilities.
- Implement and enforce identity security policies, procedures, and technical controls.
- Align access management practices with business requirements, security standards, and least-privilege principles.
- Lead initiatives that strengthen identity governance, authentication security, and privileged access controls.
- Continuously evaluate opportunities to improve identity security, operational efficiency, and service performance.
- Oversee the end-to-end lifecycle of standard and privileged user identities.
- Manage identity onboarding, account provisioning, access modifications, certifications, and offboarding.
- Establish consistent processes for granting, reviewing, modifying, and removing access rights.
- Ensure identity lifecycle controls support appropriate access authorization and accountability.
- Improve identity management workflows through standardization and automation.
- Coordinate with relevant teams to maintain effective identity administration across enterprise systems.
- Implement and manage Role-Based Access Control (RBAC) and Attribute-Based Access Control (ABAC) frameworks.
- Oversee Multi-Factor Authentication (MFA), Single Sign-On (SSO), and identity federation capabilities.
- Establish access review and certification processes to support identity governance.
- Strengthen authentication and authorization mechanisms across enterprise applications.
- Ensure access permissions align with approved business roles and security requirements.
- Support the effective management of identity governance and administration (IGA) controls.
- Lead the implementation and operation of privileged access security controls.
- Oversee privileged credential vaulting, password rotation, and secure credential management.
- Manage privileged session monitoring and recording capabilities.
- Implement Just-in-Time (JIT) privileged access controls.
- Establish and maintain break-glass and emergency access procedures.
- Monitor privileged account activities and address potential security risks.
- Ensure privileged access practices follow least-privilege and enterprise security requirements.
- Monitor IAM and PAM platforms to maintain security, reliability, and operational effectiveness.
- Investigate suspicious identity activities, access anomalies, and security incidents.
- Coordinate the identification and remediation of IAM-related vulnerabilities.
- Lead identity-related incident response activities and support timely resolution.
- Work with security and infrastructure teams to address access control weaknesses.
- Maintain appropriate monitoring, logging, and operational controls across identity platforms.
- Support continuous improvements in incident handling and identity security operations.
- Design, implement, operate, and improve enterprise IAM, IGA, and PAM solutions.
- Work with identity security technologies such as SailPoint, CyberArk, and Delinea.
- Manage IAM platform configurations, integrations, and operational changes.
- Develop and improve automated identity workflows and access management processes.
- Apply PowerShell, Python, or workflow automation tools to improve efficiency and consistency.
- Support reliable platform operations and effective integration with enterprise systems.
- Manage IAM solution deployments, platform changes, and technical releases.
- Oversee identity management environments across Development, Pre-Production, and Production.
- Coordinate System Integration Testing (SIT) and User Acceptance Testing (UAT) activities.
- Ensure IAM changes follow appropriate testing and release management processes.
- Support controlled implementation of platform enhancements and security updates.
- Collaborate with technical teams to maintain stability throughout deployment and operational changes.
- Ensure IAM and PAM controls align with applicable security, regulatory, and audit requirements.
- Apply relevant principles from NIST, ISO 27001, CIS Controls, GDPR, and SOC 2.
- Support identity-related risk assessments, compliance reviews, and audit activities.
- Establish and monitor key performance indicators, operational metrics, and service-level performance.
- Maintain appropriate logging, reporting, and evidence of access management activities.
- Identify control gaps and coordinate improvements to strengthen compliance and security.
- Use operational reporting to assess IAM effectiveness and guide continuous improvement.
- Lead enterprise IAM initiatives and coordinate implementation priorities.
- Manage relationships with technology vendors and managed service providers (MSPs).
- Collaborate with IT, information security, infrastructure, and business stakeholders.
- Provide guidance and training on identity security policies, processes, and controls.
- Communicate technical requirements and security risks effectively to non-technical stakeholders.
- Promote collaboration, accountability, and continuous improvement across identity management activities.
- Monitor service-level agreement (SLA) performance and identify opportunities to improve service delivery.
Education - Bachelor 's or Master 's degree in Computer Science, Engineering, Technology, or an equivalent qualification.
- Minimum 8 years of experience working with multiple IAM solutions in large organizations.
- At least 5 years of hands-on experience managing global Identity and Access Management (IDAM) platforms.
- Proven experience implementing, operating, and improving enterprise IAM solutions.
- Experience managing identity platform deployments, configurations, and changes.
- Practical experience across Development, Pre-Production, Production, SIT, and UAT environments.
- Strong understanding of enterprise testing, release management, and operational support processes.
- Strong knowledge of Identity and Access Management (IAM) and Privileged Access Management (PAM).
- Experience with enterprise identity governance and administration solutions.
- Understanding of identity lifecycle management, provisioning, access certification, and deprovisioning.
- Knowledge of RBAC, ABAC, MFA, SSO, and identity federation.
- Familiarity with privileged credential vaulting, rotation, session monitoring, and emergency access controls.
- Experience with IAM technologies such as SailPoint, CyberArk, and Delinea.
- Ability to use PowerShell, Python, or workflow automation for identity management activities.
- Understanding of identity-related incident management, vulnerability remediation, and security monitoring.
- Knowledge of security and compliance frameworks, including NIST, ISO 27001, CIS Controls, GDPR, and SOC 2.
Preferred Certifications - CIAM - CISM - CISSP - ITIL
- Excellent leadership, interpersonal, and teamwork skills.
- Strong written and verbal communication abilities.
- Ability to explain complex technical concepts to non-technical stakeholders.
- Strong analytical thinking and problem-solving capabilities.
- Effective organizational and time-management skills.
- Self-motivated, proactive, and action-oriented approach to work.
- Ability to manage deadlines and competing priorities.
- Strong collaboration skills in cross-functional environments.
- Ability to lead technical initiatives and coordinate external service providers.
- Commitment to continuous improvement, security excellence, and reliable service delivery.
At Majid Al Futtaim, our mission is to create great moments, spread happiness, and build experiences that remain in people 's memories. Join a regional organization with a long-standing commitment to creating memorable experiences for customers and communities. You will be part of a friendly, collaborative environment alongside a diverse workforce of more than 45,000 colleagues, guided by Majid Al Futtaim 's Leadership Model.
Majid Al Futtaim is a leading developer and operator of shopping malls, retail, communities, and entertainment businesses across the Middle East, North Africa, and Central Asia. The Identity and Access Management Manager will contribute to the organization 's technology security by strengthening identity governance, protecting privileged access, improving authentication controls, and supporting secure access to enterprise systems. This position offers the opportunity to lead important IAM and PAM initiatives while supporting the security, reliability, and continued development of Majid Al Futtaim 's enterprise technology environment.
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