IDC-IT Ops Technician

hunktimes; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

hunktimes in Dubai seeks an IT Operations Technician to join the data center team. You will perform Data Center O&M tasks, implement on-site operations, and ensure SLA compliance with vendors for server repairs.

The role requires an associate degree or higher in IT or Computer Engineering, 1 year of IDC on-site experience, and familiarity with servers, network gear, fiber optics. Strong communication and teamwork are essential, with English or Chinese language ability preferred.

Qualifications

• Bachelor or associate degree in IT or computer engineering
• 1 year of on-site IDC operations and maintenance experience
• Familiarity with server brands, network equipment, optical modules and fiber in data centers
• Strong diagnostic and problem-solving abilities
• Good communication and teamwork skills
• Local language + English or Local language + Chinese

Responsibilities

• Perform data center O&M tasks per SOPs and ensure SLA compliance
• Execute on-site operational tasks based on work orders
• Handle server faults and coordinate vendor repairs
• Maintain and troubleshoot network equipment and perform basic cabling
• Conduct routine IDC inspections and report issues to IT leads

Skills

IDC Operations

Server hardware

Network troubleshooting

Fiber optics

Communication

Team collaboration

Leadership

Education

Associate degree or higher in IT or Computer Engineering

Job description

WHY US

We are a service-oriented enterprise integrating IT consulting, products, solutions, system integration, and low-voltage engineering. With over a decade of experience and a vast pool of IT talent, the company possesses industry-leading service capabilities. Backed by a team of experts, robust quality management systems, comprehensive service guarantees, and exceptional industry resource integration, the company ensures the successful delivery of consulting services and solutions.

Our business spans the electric power, finance, energy, manufacturing, and internet sectors. We have accumulated extensive industry experience and a proven track record of delivering large-scale, multi-point projects. We have established a complete IT service value chain, offering services that range from consulting, planning, and IT infrastructure integration to solution design, application software development, and system operation & maintenance. We provide customers with fully integrated information technology services.

Headquartered in Beijing, We have subsidiaries in Shanghai, Hong Kong and more than 20+ cities in China. Additionally, we have overseas subsidiaries in Osaka (Japan), Singapore, Malaysia, and California (USA), as well as offices in Florida (USA), Australia, Spain, and Sri Lanka. For more:

We provide IT service to Alibaba Cloud, this role will work for Ali.

MAIN RESPONSIBILITIES

• Responsibility 1: Data Center Operations and Maintenance Execution.
• Description: Perform data center O&M tasks in accordance with Standard Operating Procedures (SOPs) while ensuring SLA compliance.
• Execute on-site operational tasks based on work orders and business requirements.
• Responsibility 2: Server Fault Handling and Vendor-Coordinated Repairs.
• Description: Handle server faults within the IDC and coordinate repairs with vendors.
• Perform maintenance on Alibaba-maintained servers.
• Responsibility 3: Network Equipment O&M and Basic Cabling Support.
• Description: Handle network equipment commissioning, routine network troubleshooting, and minor cabling tasks within the IDC.
• Manage the on-site deployment and repair of network equipment.
• Responsibility 4: IDC Routine Inspections and Anomaly Reporting.
• Description: Conduct routine inspections within the IDC and promptly report any issues to the IT Team Leader or IDC Service Operations Manager.
• Carry out routine IDC inspections.

Skills

ROLE REQUIREMENTS

• Education Level: Full-time associate degree or higher Major: IT Science or Computer Engineering
• Work Experience
• Experience: 1 year of on-site IDC operations and maintenance experience
• Skills
• Familiarity with common server brands, network equipment, optical modules, and fiber optics found in data centers
• Ability to rapidly diagnose system, hardware, and network faults; adept at flexible problem-solving.
• General Competencies
• Communication: Articulate, fluent, and logical
• Collaboration: Strong cross-departmental and team collaboration skills
• Management: Team management experience preferred
• Local language + English, or Local language + Chinese