ICT Engineer

Samsung E&A; Abu Dhabi; On-site; AED 350,000 - 550,000; Full time

Job summary

Samsung E&A in the United Arab Emirates seeks a senior ICT network specialist to operate, maintain, and secure branch ICT facilities and networks. You will support project sites across MENA through travel and remote assistance.

Responsibilities include configuring switches, APs, firewalls, VPNs, and NAS; maintaining server rooms; and ensuring asset records and documentation are up to date. EPC or engineering project experience is a plus.

Qualifications

• Bachelor's Degree or diploma in Telecommunications, Networking, Computer Engineering, or a related field.
• Minimum 10 years of hands-on experience in ICT infrastructure implementation and operations.
• Experience operating and troubleshooting enterprise networks and firewalls.
• EPC, construction or engineering project experience preferred.

Responsibilities

• Install, configure and maintain switches, wireless access points, controllers and LAN/WAN infrastructure.
• Investigate and resolve network connectivity and performance issues.
• Operate firewall policies, NAT and VPNs; analyze logs and troubleshoot faults.
• Maintain configuration backups and support patches and firmware upgrades.
• Inspect and maintain server rooms, servers, NAS, racks, cabling and UPS equipment.
• Support PCs, printers, business applications and video conferencing equipment.
• Support file sharing, access permissions, backups and employee equipment onboarding and offboarding.
• Support project ICT setup, relocation and demobilization through site visits and remote assistance.
• Coordinate cabling and equipment installation, verify installation quality and perform functional tests.
• Coordinate telecom service activation, changes, cancellation and fault resolution with service providers.
• Maintain ICT asset records, support quotations and purchasing and update diagrams and operational documentation.
• Apply company security policies and provide after-hours maintenance and emergency support when required in accordance with company policies.

Skills

Network troubleshooting

Firewall management

Log analysis

Documentation

End-user support

Vendor coordination

Education

Bachelor's degree or diploma in Telecommunications, Networking, Computer Engineering, or related field

Tools

Cisco network equipment

Palo Alto Networks firewalls

Cisco ISE

Linux

Windows Server

NAS

Job description

Job Summary

Operate and maintain ICT facilities and networks and firewalls at the UAE branch and provide end-user technical support. Support ICT infrastructure setup, relocation, operation and demobilization at MENA project sites through business travel and remote assistance.

Roles and Responsibilities

• Install, configure and maintain switches, wireless access points, controllers and LAN/WAN infrastructure
• Investigate and resolve network connectivity and performance issues
• Operate firewall policies, NAT and VPNs; analyze logs and troubleshoot faults
• Maintain configuration backups and support patches and firmware upgrades
• Inspect and maintain server rooms, servers, NAS, racks, cabling and UPS equipment
• Support PCs, printers, business applications and video conferencing equipment
• Support file sharing, access permissions, backups and employee equipment onboarding and offboarding
• Support project ICT setup, relocation and demobilization through site visits and remote assistance
• Coordinate cabling and equipment installation, verify installation quality and perform functional tests
• Coordinate telecom service activation, changes, cancellation and fault resolution with service providers
• Maintain ICT asset records, support quotations and purchasing and update diagrams and operational documentation
• Apply company security policies and provide after-hours maintenance and emergency support when required in accordance with company policies

Education

• Bachelor s Degree or diploma in Telecommunications, Networking, Computer Engineering, or a related field.

Experience

• Minimum 10 years of hands-on experience in ICT infrastructure implementation and operations.
• Experience operating and troubleshooting enterprise networks and firewalls.
• Experience maintaining office ICT facilities and providing end-user support.
• EPC, construction or engineering project experience preferred.

Knowledge or Certification

• TCP/IP, VLANs, switching, routing, DHCP and DNS.
• Firewall security policies, NAT, VPNs and log analysis.
• Copper and fiber cabling, communication racks, patch panels and MDF/IDF infrastructure.
• File servers, NAS, access permissions, backups and endpoint security.
• Understanding of diverse computer systems and networks.
• Knowledge of internet security and data privacy principles.
• Stay updated on hardware and software he is dealing with.

Technical and Behavioral Competency

• Ability to configure and troubleshoot networks and firewalls and analyze diagnostic logs.
• Ability to interpret ICT drawings, verify installations and prepare technical documentation.
• Effective user support and coordination with telecom providers and vendors.
• Advanced knowledge of computer hardware, software and networks.
• Ability to troubleshoot complex computer problems.
• Advanced knowledge of Microsoft Office applications.
• Advanced knowledge of operating systems such as Windows and Linux.
• Good communication and interpersonal skills, strong problem-solving and analytical skills, attention to detail and accuracy, willingness to learn and adapt to new technologies.
• Ability to work under pressure and meet deadlines.
• Experience with Cisco network equipment, Palo Alto Networks firewalls or Cisco ISE.
• Experience with fiber testing, P2P wireless links, NAS/backups or CCTV/NVR systems.
• CCNA or higher, or an equivalent networking/security certification.