IAM Operations Lead – Dubai, UAE

IDM Technologies; Dubai; On-site; AED 300,000 - 420,000; Full time

Job summary

IDM Technologies is seeking a senior IAM operations lead in Dubai to own day-to-day IAM operations, interface with service delivery, and drive platform governance. You will manage incidents, ensure KPI adherence, and mentor a team of IAM engineers while promoting IAM best practices across the enterprise.

The role focuses on hands-on experience with SailPoint, Oracle, Ping/ForgeRock, and One Identity, with IAM certifications and strong stakeholder management to steer security initiatives.

Qualifications

• Hands-on IAM expertise with enterprise platforms.
• IAM certifications required.
• Strong stakeholder management and communication skills.

Responsibilities

• Manage operational governance meetings and handle critical incident escalations.
• Ensure adherence to KPIs, monitor ticket backlogs, and oversee compliance reporting.
• Lead and mentor a team of IAM engineers.
• Promote IAM principles throughout the enterprise.
• Identify automation opportunities and streamline IAM platform workflows.

Skills

Stakeholder management

Communication

Leadership

Tools

SailPoint

Oracle

Ping

ForgeRock

One Identity

Job description

Own and lead day-to-day IAM operations, serving as the primary interface for service delivery across enterprise identity platforms.

Responsibilities

• Manage operational governance meetings and handle critical incident escalations
• Ensure adherence to KPIs, monitor ticket backlogs, and oversee compliance reporting
• Lead and mentor a team of IAM engineers
• Promote IAM principles throughout the enterprise
• Identify automation opportunities and streamline IAM platform workflows

Requirements

• Hands-on expertise with enterprise IAM platforms (SailPoint, Oracle, Ping/ForgeRock, One Identity)
• IAM-specific tool certifications required
• Exceptional stakeholder management, conflict resolution, and communication skills
• IT or cybersecurity background with substantial IAM focus