Hybrid Health Insurance Customer Advisor (UAE National)

confidential; Abu Dhabi; Hybrid; AED 100,000 - 145,000; Full time

Job summary

Bupa Global seeks a UAE National Customer Service Advisor to join its Dubai-based service team, working in a hybrid setup (4 days from home, 1 day in the office). The role is a permanent, 6-hour per day position, requiring a university degree and health-insurance experience.

Responsibilities include assisting customers with policy queries, handling correspondence, updating records, and coordinating with providers to arrange treatments while ensuring data accuracy and strong customer care.

Qualifications

• Excellent interpersonal and written/verbal English skills.
• Experience in a medical/health insurance environment.
• Understanding of UAE health insurance regulations and procedures.

Responsibilities

• Handle customer enquiries about policies via phone or written correspondence.
• Update and maintain accurate policy records and member data.
• Process changes to memberships and issue invoices/receipts as needed.
• Coordinate with service partners to arrange medical treatments.
• Support billing inquiries and handle disputes with courtesy and accuracy.

Skills

Interpersonal skills

Communication

Customer service

English proficiency

Medical environment knowledge

Procedures adherence

Education

University degree

Job description

Bupa Global seeks a UAE National Customer Service Advisor to join its Dubai-based service team, working in a hybrid setup (4 days from home, 1 day in the office). The role is a permanent, 6-hour per day position, requiring a university degree and health-insurance experience.

Responsibilities include assisting customers with policy queries, handling correspondence, updating records, and coordinating with providers to arrange treatments while ensuring data accuracy and strong customer care.