Hub Delivery Ops & Capacity Manager (UAE)

Amazon UAE; Dubai; On-site; AED 320,000 - 520,000; Full time

Job summary

Amazon UAE in Dubai is seeking an OTR Manager to lead end-to-end capacity planning for the UAE Hub Delivery network, align with cross-functional teams, and drive data-driven improvements across operations and transportation.

The role requires 5 years of process-improvement experience, advanced Excel, and BI tools such as Power BI or Tableau, with experience in Python/SQL considered advantageous for analyzing operational data and guiding decisions.

Qualifications

• 5 years of experience defining and implementing process improvement initiatives using data and metrics.
• Advanced Microsoft Excel knowledge.
• Knowledge of data visualization tools such as Tableau or similar business intelligence tools, with Tableau familiarity preferred.
• Experience using data and metrics to drive improvements.
• Experience working with technical and business stakeholders across global cross-functional teams.
• Strong analytical skills, attention to detail, and effective communication abilities, or relevant experience managing and troubleshooting networks and providing technical support.

Responsibilities

• Manage end-to-end capacity planning for Hub Delivery across the UAE Amazon Logistics network.
• Support fleet management requirements across the network.
• Design, model, and implement scalable capacity planning tools and processes.
• Align capacity planning initiatives with operational and cross-functional stakeholders.
• Improve existing processes to support cost and customer experience objectives.
• Use operational data and metrics to identify, evaluate, and prioritize improvement opportunities.
• Establish network-wide operating standards in partnership with cross-functional teams.
• Promote consistent processes and adoption of effective practices across delivery stations.
• Identify operational barriers and coordinate actions to remove them.
• Investigate operational blockers through structured root cause analysis.
• Develop sustainable solutions that improve network performance and partner experience.
• Reduce operational complexity through process optimization and automation.

Skills

Analytical thinking

Communication

Cross-functional collaboration

Data-driven decision making

Education

Bachelor's degree in Engineering or related field

Tools

Power BI

Tableau

Python

SQL

Excel

Tableau familiarity

Oracle

Job description

Amazon UAE in Dubai is seeking an OTR Manager to lead end-to-end capacity planning for the UAE Hub Delivery network, align with cross-functional teams, and drive data-driven improvements across operations and transportation.

The role requires 5 years of process-improvement experience, advanced Excel, and BI tools such as Power BI or Tableau, with experience in Python/SQL considered advantageous for analyzing operational data and guiding decisions.