HR and Operations Manager

Inspirec is part of the Goaco Group; Dubai; On-site; AED 260,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

28 days annual leave

Training and development opportunities

Supportive culture

Job summary

A leading technology firm in Dubai is looking for an HR and Operations Manager to enhance client onboarding and core HR functions. The role includes managing compliance with ISO 9001 standards, developing operational playbooks, and collaborating with global teams. Ideal candidates should have over 5 years of HR operations experience and a strong understanding of quality management principles. Competitive salary and career development opportunities are offered.

Qualifications

• 5+ years in HR operations or process design, ideally in a global environment.
• Strong knowledge of ISO 9001 quality management principles.
• Ability to develop and optimise process playbooks.

Responsibilities

• Design and manage global onboarding journeys for new hires.
• Administer core HR functions and monitor performance metrics.
• Lead efforts to align processes with ISO 9001 standards.
• Ensure health and safety compliance across locations and local regulatory alignment.
• Develop and maintain operational playbooks for departments including sales, marketing, finance, CS and product.
• Collaborate with IT, cybersecurity and process teams to embed governance in HR workflows.

Skills

Stakeholder engagement

Analytical capability

Proactive problem solving

Detail-oriented

Communication skills

Stakeholder Management

Data Analysis

Cross-functional Collaboration

Education

Bachelor’s degree in Human Resources or Business Administration

HR Certification (eg CIPD)

Tools

HRIS platforms

Robotic process automation (RPA)

MS Teams

SharePoint

Job description

Jobs

Find your next opportunity with Inspirec

Inspirec has partnered with a dynamic and innovative leader in the technology industry, who are seeking a highly motivated HR and Operations Manager to join their growing team. As a cutting‑edge provider of app development, cyber security, and cloud services, they are committed to delivering high‑quality solutions to their clients that empower businesses to thrive in the digital era.

ROLE OBJECTIVE

We are seeking an experienced HR and Operations Manager to join their dynamic team. The ideal candidate will own and continuously improve our client end‑to‑end onboarding experience and core HR functions, and develop and maintain operational playbooks for every department worldwide. This role will ensure all processes align with ISO 9001 standards, partner with tech and cyber teams on governance, and identify opportunities for automation.

RESPONSIBILITIES

• Onboarding & HR Operations: Design and manage a seamless global onboarding journey for new hires, including both in‑person and remote inductions to align employees with role expectations and company culture.
• Administer core HR functions such as contract management, benefits administration, performance reviews, and offboarding.
• Monitor ongoing performance metrics and coordinate regular check‑ins with line managers to support employee development.
• Oversee health and safety compliance across all locations, ensuring alignment with local laws and industry best practices.
• Act as the primary HR contact for employees globally, providing consistent support across regions.
• Playbook Development & Maintenance: Create, maintain, and disseminate operational playbooks for all departments, including sales, marketing, finance, customer success, and product.
• Ensure all documentation is clear, consistent, and aligned across global teams.
• Conduct regular reviews and gap analyses to ensure playbooks remain current and effective.
• Quality Management & Compliance: Lead efforts to align HR and operational processes with ISO 9001 standards.
• Maintain audit‑ready documentation and support both internal and external quality assessments.
• Champion continuous improvement initiatives that meet quality management objectives.
• Governance & Collaboration: Collaborate with technology and cybersecurity teams to embed governance controls into HR and operational workflows.
• Participate in risk assessments and promote best practices for security within HR and operations.
• Work with regional leads to tailor global policies to meet local legal and regulatory requirements.
• Automation & Efficiency: Identify and prioritise opportunities for automating HR and operational tasks to increase efficiency.
• Partner with IT and process improvement teams to deploy tools such as bots, dashboards, and workflow automation platforms.
• Track and analyse key performance indicators (KPIs) to assess the effectiveness of automation initiatives.

EXPERIENCE REQUIRED

• Experience: At least 5 years of proven experience in HR operations, process design, or operations management, ideally within a global or multi‑regional environment.
• Quality Standards: Strong knowledge of ISO 9001 quality management principles, with hands‑on experience aligning processes to meet these standards.
• Process Documentation: Demonstrated ability to develop, maintain, and optimise process playbooks or standard operating procedures (SOPs) across departments.
• Technical Proficiency: Proficient in using HRIS platforms and automation technologies, such as workflow tools and robotic process automation (RPA). Skilled in MS Teams and SharePoint for documentation, collaboration, and knowledge management.
• Stakeholder Engagement: Excellent stakeholder management skills with the ability to collaborate effectively across time zones and cross‑functional teams.
• Analytical Capability: Strong analytical mindset, with a talent for interpreting data and translating insights into operational improvements.
• Communication Skills: Exceptional written and verbal communication abilities, with a focus on clarity, alignment, and influence across audiences.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration or related discipline (or equivalent experience)
• Professional certification in HR (eg CIPD) or quality management (eg CQE, IRCA lead auditor) desirable

Personal Attributes

• Proactive problem solver and self‑starter
• Detail‑oriented with a focus on accuracy and consistency
• Collaborative team player who builds strong relationships
• Comfortable navigating ambiguity and driving change

What We Offer

Competitive Salary: Base salary commensurate with experience, plus performance‑based incentives.

Career Progression: Clear pathways for career development and progression within the company.

Training & Development: Ongoing training and development opportunities to help you grow in your role.

Supportive Culture: Join a collaborative, friendly, and ambitious team that values work‑life balance and personal growth.

28 days annual leave, including bank holidays.

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