HR Analyst - People Services Support

AlFuttaim; Dubai; On-site; AED 66,960 - 94,860; Part time

Benefits offered by this job

Flexible work arrangement

Professional development opportunities

Job summary

AlFuttaim in Dubai is seeking a motivated HR Analyst for part-time support in the HR Contact Center. This role includes managing employee inquiries and delivering exceptional HR services while maintaining high confidentiality standards.

The ideal candidate should have a high school diploma or bachelor's degree in Human Resources with prior HR exposure. Opportunities for professional development and work-life balance are offered.

Join a respected business group committed to employee growth across diverse sectors.

Qualifications

• Emirati candidate eligible under Emiratisation initiatives.
• Previous exposure to HR support or shared services is preferred.
• Strong verbal and written communication skills in English and Arabic.

Responsibilities

• Manage employee inquiries across various channels.
• Deliver HR support while maintaining service standards.
• Monitor work-in-progress cases to ensure service agreements are met.

Skills

HR shared services support

Employee lifecycle management

Digital customer service

HR case management

HR policies and compliance

SAP SuccessFactors

Microsoft Office Suite

Education

High school diploma or bachelor's degree in Human Resources or related field

Tools

SAP SuccessFactors

Microsoft Office

Job description

HR Analyst – People Services Support

Job Snapshot

Role: HR Analyst – People Services Support
Location: Dubai, UAE
Industry: Human Resources
Function: Human Resources
Experience: 1-3 years
Job Type: Part-time
Salary: 6000-8500 (Est.)
Gender: Any
Nationality: Emirati

Overview

Al-Futtaim Group is seeking a motivated HR Analyst to join the HR Contact Center team, supporting employee services, HR operations, and digital people support across the full employee lifecycle while delivering exceptional service standards.

Key Responsibilities

• Manage employee inquiries across self‑service portals, live chat, calls, emails, and walk‑ins.
• Deliver professional and accurate HR support while maintaining company service standards and brand values.
• Resolve HR‑related requests ranging from basic inquiries to more complex transactional support.
• Escalate unresolved cases using internal support systems and ensure proper follow‑up until closure.
• Communicate resolutions clearly and conduct courtesy follow‑up calls where required.
• Monitor work‑in‑progress cases to ensure service level agreements are consistently achieved.
• Maintain high standards of confidentiality and protect sensitive employee information in line with office security policies.
• Ensure data accuracy using right‑first‑time practices and maintain strong documentation standards.
• Contribute to the HR knowledge base by updating FAQs, solutions, and support documentation.
• Support team collaboration, knowledge sharing, coaching, and continuous service improvement initiatives.
• Build strong working relationships across HR teams to improve workflow efficiency and employee satisfaction.

Ideal Profile

• Emirati candidate eligible under Emiratisation hiring initiatives.
• High school diploma or bachelor’s degree in Human Resources, Business Administration, or a related field.
• Previous exposure to HR support, administration, or shared services environments is preferred.
• Basic understanding of labour law compliance and HR operational procedures.
• Strong verbal and written communication skills in both English and Arabic.
• Good multitasking ability and strong attention to detail in fast‑paced environments.
• Microsoft Office proficiency with SAP SuccessFactors knowledge considered an advantage.
• Professional attitude with strong customer service and problem‑solving abilities.

Skills Set

• HR shared services support
• Employee lifecycle management
• HR case management
• Digital customer service
• HR policies and compliance
• SAP SuccessFactors
• Microsoft Office Suite
• Data privacy and confidentiality
• Employee communication and support
• Knowledge base documentation

Why Join Us

• Start or strengthen your HR career with one of the UAE’s most respected business groups.
• Gain valuable hands‑on experience in a modern HR Contact Center environment.
• Flexible part‑time opportunity designed for professional development and work‑life balance.
• Work with advanced HR systems and digital employee service platforms.
• Be part of a supportive team focused on continuous learning and service excellence.
• Access structured career development opportunities within Al‑Futtaim’s wider business network.
• Build long‑term career potential in a stable and diverse corporate organization.

About the Company

Al‑Futtaim Group is one of the UAE’s leading diversified business groups, operating across automotive, retail, healthcare, financial services, and real estate. With decades of regional leadership and a strong commitment to people development, Al‑Futtaim offers employees a professional environment built on respect, integrity, collaboration, and continuous growth across the Middle East and beyond.