HPE Managed Services Delivery EMEA & LATAM Region Leader

Hewlett Packard Enterprise; Dubai; Presencial; AED 600.000 - 1.200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Diverse environment

Work-life balance

Career development

Descripción de la vacante

Hewlett Packard Enterprise seeks a Director-level leader to head the Managed Services Delivery across EMEA & LATAM. This onsite role oversees remote and local delivery, collaborating with IT Operations Centers and sales teams to ensure secure, high-quality services while driving margin and customer satisfaction.

Reporting to the VP of Managed Services Delivery, you will guide regional operations, manage cross-functional teams, and uphold ITIL standards while building influential executive

Formación

• Experience leading managed services delivery teams.
• Strong knowledge of HPE service offerings and managed services market.
• Excellent in English communication, both written and verbal.

Responsabilidades

• Provide leadership and direction for HPE Managed Services Delivery across EMEA & LATAM.
• Ensure exceptional customer experience and delivery execution.
• Adhere to ITSM/ITIL standards and security requirements.
• Drive profitability and improve services margins across geographies.
• Develop executive relationships with top accounts and internal partners.

Conocimientos

Leadership

Executive communication

Cost management

Global collaboration

ITSM/ITIL knowledge

Customer experience

Strategic planning

Descripción del empleo

HPE Managed Services Delivery EMEA & LATAM Region Leader

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.Our culture thrives onfinding new and better ways to accelerate what’s next.We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs.We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you.Open up opportunities with HPE.

Job Description:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Your Contribution to the Organization:

The HPE Managed Services Delivery EMEA & LATAM Region Leader is responsible for the overall management of remote and local delivery of Managed Services across UKIMEA, Central, North West Europe, LASER South and LASER Latin America geographies. Our Sofia, Tunis, Costa Rica and Cape Town IT Operation Centers provide effective delivery of remote Managed Services to our EMEA & LATAM customers. This leader will also collaborate with CDS who manages the Milan IT Operations Center. This leader will drive Managed Services Delivery across our EMEA & LATAM Operations ensuring the team is operating consistently within ITSM/ITIL standards delivering secure managed services. This leader is responsible for the Customer Experience and Gross Margin across the overall operations and is a key partner with the country Sales, Professional Services Delivery, and Support Services Delivery teams. Position reports up to Vice President of HPE Managed Services Delivery.

How You’ll Make Your Mark:

• Provides leadership and direction for our HPE Managed Services Delivery EMEA & LATAM Operations
• Is accountable for Managed Services Delivery EMEA & LATAM Operations customer experience
• Is responsible for Manage Services Delivery EMEA & LATAM Operations delivery execution
• Is responsible for implementing and adhering to HPE Managed Services Delivery operational and security standards
• Drives efficiencies to deliver increased profitability and meet industry level margin
• Enables growth opportunities and reference accounts through flawless execution of Managed Services
• Drives collaboration across HPE Operations teams including Professional Services Delivery, Support Services Delivery, Managed Services Security, Hybrid Cloud BU Engineering & Portfolio teams, along with Sales and Pursuit.
• Responsible for delivering customer SLAs
• Responsible for services margin for deals supported within defined geography, ensuring greater focus on cost/revenue business fundamentals
• Develops executive level relationships with top accounts

What You’ll Need:

• Must have HPE Services, Managed Services, Cloud Service Provider or Services industry experience
• Exceptional Services knowledge: Expert knowledge of HPE Service offerings, business model, market dynamics, and HPE Managed Services strategy
• English written and verbal communication proficiency
• Able to create and build highly effective global support team
• Drive industry best in class Managed Services delivery team performance
• Leadership - Able to lead effectively in a complex environment, and deliver results; Able to influence without direct authority; Able to balance between competing priorities and be flexible and creative
• Demonstrated ability to effectively communicate across multiple levels in HPE and client global organizations
• Ability to effectively manage costs
• Demonstrated ability to lead and inspire teams, develop effective relationships across organizations, accomplish goals under pressure situations, and manage organizational change
• Executive level presentation skills
• Highly developed customer satisfaction skills
• Proven track record of leading and developing teams in a rapidly expanding market opportunity for HPE
• Well connected with internal functions, customers and industry partners
• Strategic planning acumen that translates HPE Services and HPE Managed Services business goals into actionable strategies
• Proven execution of business plans that meet business operational goals
• Relevant knowledge of managed services market dynamics

Knowledge and Skills:

• Ability to deliver both customized and standard managed services and manage difficult operational situations while maintaining customer satisfaction
• Ability to interface with all levels within our customer’s organization, instill confidence in HPE Managed Services
• Excellent people management skills, including the ability to influence, negotiate and achieve results through direct reports and other stakeholders

We offer:

• A competitive salary and extensive social benefits
• Diverse and dynamic work environment
• Work-life balance and support for career development
• An amazing life inside the element! Want to know more about it?

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affinitive Action employer.

We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Services

Job Level:

Director

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.