HPC and Storage Technology Consultant

Jobtailor; Abu Dhabi; On-site; AED 180,000 - 280,000; Full time

Job summary

Jobtailor in Abu Dhabi, United Arab Emirates, seeks an experienced HPC Support Engineer to deliver high-end HPC solutions. You will work with a team of HPC experts, provide 24/7 hardware and software support for massive parallel systems, and coordinate with L2/L3 teams. Willingness to relocate to UAE is required.

Role emphasizes proactive incident handling, collaboration with vendors, and strong customer service for key UAE accounts. On-call duties are expected as part of the role.

Qualifications

• At least four years of service experience.
• Bachelor’s degree in Computer Science or Engineering.
• Knowledge of HPC technologies and/or enterprise storage.
• Experience with Linux/Unix operating systems.
• Experience with HPC hardware support or related industries is advantageous.
• Experience in day-to-day operations, hardware break-fix and administration of HPC systems at client sites.
• Strong customer-service skills and customer-facing communication.
• Willingness to relocate to the United Arab Emirates.

Responsibilities

• Cover support and delivery of high-end HPC solutions for customers.
• Work as part of a team of HPC experts with minimal supervision.
• Support and deliver hardware and software for massively parallel systems, clusters, and storage on a 24/7 basis.
• Be on standby and available when needed.
• Support the pre-sales team in scoping HPC services as required.
• Manage day-to-day HPC support and maintenance for the UAE-Abu Dhabi key account.
• Analyze, qualify, troubleshoot, and resolve incidents with autonomy, coordinating with L2/L3.
• Collaborate with team members, customers and third parties such as DDN, Red Hat, Nvidia, etc.

Skills

HPC knowledge

Linux/Unix

Customer-facing

Hardware support

Team collaboration

Relocation ready

Education

B.Sc. in Computer Science

B.E. in Engineering

Job description

Responsibilities

• Cover the support and delivery of high-end HPC solutions for customers.
• Work as part of a team of HPC experts, with minimal supervision.
• Support and deliver both hardware and software for massively parallel supercomputer systems, clusters, and storage systems on a 24/7 basis.
• Be on standby and available when needed.
• Support the pre‑sales team in scoping and sizing HPC services when required.
• Manage day‑to‑day HPC support and maintenance for the key account at UAE–Abu Dhabi.
• Analyze, qualify, troubleshoot, and resolve incidents with appropriate autonomy and expertise, coordinating with L2 and L3.
• Address issues requiring specialized intervention.
• Collaborate with team members, internal organizations, customers, and third parties such as DDN, Red Hat, Cool IT, Nvidia, etc.
• Manage the customer relationship, including verbal and written communication.
• Research HPC documentation and complete required training to maintain and develop HPC skills.

Qualifications

• At least four years of service experience.
• Hold a Bachelor’s degree in Computer Science or Engineering.
• Knowledge of High Performance Computing technologies and/or enterprise‑level storage systems, and/or HPC applications.
• Experience with Linux/Unix operating systems.
• Experience with HPC hardware support or related industries is advantageous.
• Experience in running day‑to‑day operations, hardware break‑fix and administration of HPC systems at the client site.
• Advanced customer‑service skills and customer‑facing communication.
• Willingness to relocate to the United Arab Emirates.

Certifications

• Bachelor’s degree in Computer Science.
• Bachelor’s degree in Engineering.