HPC and Storage Technology Consultant

Hewlett Packard Enterprise; Abu Dhabi; On-site; AED 120,000 - 150,000; Full time

Benefits offered by this job

Career development programs

Health and wellbeing benefits

Inclusive work environment

Job summary

Hewlett Packard Enterprise in Abu Dhabi is seeking a technical consultant for high-performance computing (HPC) solutions. You will support delivery and troubleshooting of HPC services, requiring a Bachelor’s degree in Computer Science or Engineering and at least 4 years of relevant experience.

Join a team dedicated to providing cutting-edge technology solutions and enhancing customer satisfaction. The role requires strong communication skills and the willingness to learn new technologies.

Qualifications

• At least 4 years of experience required.
• Knowledge in high-performance computing technologies and applications.
• Willing to relocate to the United Arab Emirates.

Responsibilities

• Support the delivery of high-end HPC solutions.
• Troubleshoot and resolve incidents with autonomy.
• Manage customer relationships.

Skills

High-performance computing technologies

Enterprise level storage systems

Linux/Unix operating systems

Customer service

Communication skills

Education

Bachelor's degree in Computer Science or Engineering

Tools

HPC hardware

Job description

Overview

This role has been designed as “Onsite” with an expectation that you will primarily work from an HPE partner/customer office.

About the Company

Hewlett Packard Enterprise is the global edge‑to‑cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.

Job Description

Job Family Definition: Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and consequently for understanding customers’ businesses. As a trusted advisor create and maintain effective customer relationships so as to ensure customer satisfaction. Maintain knowledge of leading‑edge technologies and industry/market domain knowledge. Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals. Contribute to the organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.

Responsibilities

• In this amazing role you will cover the support and delivery of high‑end HPC solutions for our customers.
• Apply your technical background and knowledge of industry trends to support and deliver HPC services, including both hardware and software for massively parallel (MPP) supercomputer systems, clusters and storage systems on a 24x7 basis and be willing to be on standby and available when needed.
• Work under minimal supervision as part of a team of HPC experts.
• Support the pre‑sales team in scoping & sizing the HPC services when required.
• Dedicated to a key account managing day‑to‑day HPC support and maintenance activity as the dedicated account site in UAE‑Abu Dhabi.
• Analyze, qualify, troubleshoot, and resolve incidents with the appropriate level of autonomy and expertise and coordinate with L2 and L3.
• Support issues requiring specialized intervention.
• Collaborate with team members, other internal organizations, customers, and third parties such as DDN, Red Hat, Cool IT, Nvidia, etc.
• Manage the customer relationship, including verbal & written communication.
• Research HPC documentation and complete required training to maintain and develop HPC skills.
• Willing to learn new technologies in HPC including Cray EX liquid‑cooled systems and NVL72 as the core technologies to support which will be provided on the job and professional training.
• Good at partnering, innovating, and making things happen.

Qualifications

• Must have at least three (4) years of experience.
• Must hold a Bachelor degree in Computer Science or Engineering.
• Knowledge in high‑performance computing technologies and/or enterprise level storage systems, and/or high‑performance computing applications.
• Experience in Linux/Unix operating systems.
• Experience with HPC hardware support or related industries is advantageous.
• Experienced in running the day‑to‑day operation, hardware break‑fix, and administration of HPC systems at the client site.
• Advocate for the customer and their teams is an advantage.
• Advanced skills in customer service and customer‑facing communication.
• Willing to relocate to the United Arab Emirates.

Additional Skills

Accountability, Active Learning, Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross‑Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow‑Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity, Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building.

What We Can Offer You

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Health & Wellbeing

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job Level

TCP_04

Equal Employment Opportunity

Hewlett Packard Enterprise is an Equal Employment Opportunity/Veteran/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are based on qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Legal Statements

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider qualified applicants with criminal histories.

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise and its authorized recruitment agencies will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as bank account details, Social Security numbers, or national IDs via social media or chat applications. All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.