Housekeeping Supervisor

Five Hotels and Resorts; Dubai; On-site; AED 20,000 - 24,000; Full time

Job summary

Fivehotelsandresorts in Dubai is seeking a Housekeeping Supervisor to lead the department and ensure FIVE-star guest experiences. You will oversee daily operations, mentor staff, and uphold brand standards across rooms and public areas.

The role requires 1–2 years of supervisory experience in a UAE luxury hotel, High School Diploma or equivalent, and proficiency with Opera PMS and MS Office. A proactive, detail-oriented leader is essential.

Qualifications

• Minimum 1–2 years of supervisory experience in a Luxury Hotel in the UAE.
• High School Diploma or equivalent; prefer additional hospitality management training.
• Knowledge of Forbes and Leading Quality Assurance (LQA) standards is advantageous.
• Strong computer literacy with Word, Excel, and Outlook; Opera PMS experience.

Responsibilities

• Oversees the daily operations of FIVE’s housekeeping department to meet guest demands.
• Maintains rooms and public areas to FIVE-star luxury standards with attention to detail.
• Trains and mentors housekeeping staff to deliver exceptional guest service.
• Ensures compliance with safety, cleaning protocols and brand standards.
• Manages budget considerations and resource allocation for maximum impact.

Skills

Supervisory experience

Attention to detail

Excellent communication

Team leadership

Guest service mindset

Problem solving

Education

High School Diploma or equivalent

Tools

Opera PMS

Word

Excel

Outlook

Job description

Dubai, United Arab Emirates

The Opportunity

A Platform for Those Who Deliver.

Whetheryou're in a frontline role, a specialist function, or a leadership position,every role presents an opportunity to make a meaningful impact.

Compensation

• A fixed monthly salary ofAED 2,000offered as part of this exciting career opportunity.
  

Roles and Responsibilities

You Take Ownership. You Deliver WithPrecision.

Youapproach your responsibilities with discipline, a clear understanding of whatthe business requires, and a consistent attention to quality - workingcollaboratively and focused, at all times, on delivering meaningful output.

• A minimum of 1-2 years ofSupervisory Experience in a Luxury Hotel environment in the UAE.
  
• High School Diploma or equivalent Qualification, with a preferencefor additional certifications or training in Hospitality Management orHousekeeping Expertise.
  
• Knowledge and experience with Forbes and Leading Quality Assurance(LQA) Standards is advantageous.
  
• Computer literacy, with amastery of Word, Excel, and Outlook, while possessing an exceptional knowledgeof Hotel PMS, specifically Opera.
  
• Strong understanding ofIndustry Regulations is beneficial.
  
• A Proactive Nature, coupledwith a meticulous Eye for Detail, ensuring every aspect of the Operation iscurated to perfection.
  
• Excellentcommunication and interpersonal skills, leveraging strong verbal and writtenskills to engage effectively with guests, FIVE Tribe Members, and stakeholders.
  
• Next-Level Organisational andSupervisory skills, effectively leading and inspiring the FIVE Tribe to NewHeights.
  
• Find creative solutions and takeownership of all duties and tasks assigned, while ensuring an unparalleledJourney at FIVE.
  
• Skills in Improving CustomerSatisfaction and Driving Profitability, showcasing a commitment toIndustry-Leading Standards.
  
• ‘FIVE-Styled’Visionary thinking by findingcreative solutions, while taking Ownership for all duties and tasks assigned.
  
• Impeccable communicationskills, both verbal and written, with fluency in English. Additional languagesare a Plus.
  
• A hands-on attitude, fuelledby a ‘Can-Do!’ Spirit.
  
• Oversees the Daily Operations of FIVE’s award-winning HousekeepingDepartment with a ‘FIVE-Styled’ Approach and to meet Guest demands seamlessly.
  
• Maintains sensational Attention to Detail, curating stunning GuestRooms, Public Areas, and back-of-house spaces to adhere to FIVE's next-levelstandards of ‘FIVE-Star’ Luxury.
  
• Inspires, trains, and mentors the Housekeeping Team to apply boundary-breakingCleaning Techniques, ensuring safety protocols and Guest service is nothingshort of exquisite.
  
• Monitors and controls the Usage of premium Housekeeping Suppliesand equipment, ensuring lavishly stocked inventory that guarantees Cleanlinessat all times.
  
• Prioritises Guest Satisfaction by Celebrating Excellence in Housekeeping,addressing and resolving any Guest concerns immediately, whilst embodying the‘Vibe at FIVE.’
  
• Ensures Compliance with all Housekeeping Policies, procedures, andindustry-leading Brand Standards.
  
• Conducts regular, remarkable Inspections of Guest Rooms and publicareas, elevating the Guests’ Journey at FIVE and promptly addressing any areasfor improvement.
  
• Fosters effective Communication and Collaboration with other Departments,igniting a behind-the-scenes 'Vibe at FIVE' that ensures seamless Guest Experiences.
  
• Communicates issues to the next shiftwith Enthusiasm and completes any Required Paperwork with a remarkableAttention to Detail.
  
• Maintains Records, reports, and documentation of Housekeeping Activities,providing an award-winning level of Organisation and Care for room occupancy,maintenance requests, and lost and found items.
  
• Follows FIVE’s Safety and SecurityPolicies and Procedures, Reporting any maintenance problems, safety hazards,accidents,or injuries immediately.
  
• Promotes and enforces first-in-class Health and Safety Practices,championing the use of Personal Protective Equipment (PPE) and exemplarycleaning and chemical handling Protocols.
  
• Completes all required Safety Trainingand Certifications with a ‘Can-Do!’ attitude.
  
• Maintains a top-notch PersonalAppearance and clean Uniform, ensuring a Professional and Insta-Perfect Look.
  
• Ensures the Confidentiality ofProprietary Information and protects Company Assets with utmost Dedication.
  
• Assists the Executive Housekeeper and Housekeeping Manager indeveloping and managing the Department's Budget, showcasing visionary Skills inResource Allocation for Maximum Impact.
  
• Embraces being agreat Team Player and a Motivator, elevating the ‘Vibe at FIVE’ to new heights.
  

What Success Looks Like

Be Part of an Organisation ThatRecognises Delivery and Rewards Growth.

You'llbe part of a global, fast-growing business operating across some of the mostdistinctive destinations in the industry, working alongside a diverse,multicultural team united by shared standards, at a pace that supports realdevelopment and where consistent delivery is recognised across every function,brand, and territory.

You recognise how your work affects thewider team, the guest, and the business, and you act accordingly.

YouRepresent the Brand

Inevery interaction, whether with a guest, a colleague, or a partner, youconduct yourself as a representative of the brand.

You Own It

You assume full responsibility for whatfalls within your remit, and you see it through to completion with minimaloversight.

You Deliver

Yourwork is accurate, timely, and consistently meets the standard expected, whileunderstanding how it connects to the wider business, team output andcommercial results.

You Grow

You receive feedback constructively,develop your capabilities with intent, and approach every challenge as anopportunity to improve.