Assistant Housekeeping Manager

FIVE Hotels & Resorts; Abu Dhabi; On-site; AED 37,000 - 44,000; Full time

Job summary

FIVE Hotels & Resorts in the UAE seeks an experienced Housekeeping Manager to lead the FIVE Tribe toward exceptional guest experiences. You will drive cleanliness, service quality, and operational excellence across luxury properties with a proactive, detail-oriented approach.

You will audit and train teams, coordinate with Front Office, Engineering, and Laundry, and ensure safety and regulatory compliance while driving profitability and guest satisfaction.

Qualifications

• Minimum 3 years of managerial experience in a luxury hotel environment in the UAE.
• High School Diploma or equivalent qualification; hospitality management training preferred.
• Knowledge of Forbes and Leading Quality Assurance (LQA) standards advantageous.
• Proficiency with Word, Excel, Outlook; strong Opera PMS knowledge.
• Excellent communication and interpersonal skills; fluent in English.

Responsibilities

• Oversee housekeeping operations and ensure FIVE standards of cleanliness and service.
• Audit, train, and develop housekeeping staff; enforce safety and hygiene practices.
• Coordinate with Front Office, Engineering, and Laundry to ensure cohesive teamwork.
• Manage guest interactions, resolve complaints, and uphold service excellence.
• Monitor room status, assign cleaning tasks, and update departures; report discrepancies.
• Assist management in hiring, training, scheduling, and evaluating staff.
• Ensure safety policies are followed and safety certifications completed.

Skills

Leadership

Communication

Guest service excellence

Team motivation

Problem solving

Attention to detail

Organizational skills

Education

High School Diploma

Hospitality Management training

Tools

Opera PMS

Microsoft Word

Microsoft Excel

Outlook

Job description

Job description

Your Journey Starts Here.

This Isn't Just A Role - It's A Position Within A Global Lifestyle Powerhouse.

At The Group, you'll operate at the crossroads of culture, entertainment, and commercial ambition - contributing to an ecosystem that spans hospitality, entertainment, real estate, and beyond.

The Opportunity

A Platform for Those Who Deliver.

Whether you're in a frontline role, a specialist function, or a leadership position, every role presents an opportunity to make a meaningful impact.

Compensation

• A fixed monthly salary of AED 3,600 offered as part of this exciting career opportunity.

Roles and Responsibilities

You Take Ownership. You Deliver With Precision.

You approach your responsibilities with discipline, a clear understanding of what the business requires, and a consistent attention to quality - working collaboratively and focused, at all times, on delivering meaningful output.

• A minimum of 3 years ofManagerial Experience in a Luxury Hotel environment in the UAE.
• High School Diploma or equivalent Qualification, with a preferencefor additional certifications or training in Hospitality Management or Housekeeping Expertise.
• Knowledge and experience with Forbes and Leading Quality Assurance (LQA) Standards is advantageous.
• Computer literacy, with mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Hotel PMS, specifically Opera.
• Strong understanding of Industry Regulations is beneficial.
• A Proactive Nature, coupledwith a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
• Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with guests, FIVE Tribe Members, and stakeholders.
• Next-Level Organisational and Supervisory skills, effectively leading and inspiring the FIVE Tribe to New Heights.
• Find creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
• Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
• ‘FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
• Impeccable communication skills, both verbal and written, with fluency in English. Additional languages are a Plus.
• A hands-on attitude, fueled by a ‘Can-Do!’ Spirit.
• Oversees the Administration and Management of FIVE’s award-winning Housekeeping Operations with a ‘FIVE-Styled’ Approach.
• Ensures the Highest Level of Guest Service through the application of FIVE’s Standard Operating Policies, delivering sensational Experiences that Exceed Expectations.
• Manages the Housekeeping Operations with a next-level Approach, supporting the Housekeeping Manager through facilitating Guest Interactions, handling and resolving complaints, and upholding industry-leading Cleanliness Standards.
• Audits and Trains the Housekeeping Team meticulously on Cleaning and Hygiene standards, fostering a ‘FIVE-Star’ environment.
• Acts as a liaison to Coordinate the Efforts of Housekeeping, Engineering, Front Office, and Laundry to foster cohesive Teamwork.
• Documents and resolves issues swiftly in collaboration with the Front Desk to uncover any Discrepancies.
• Provides the Highest Quality of Service to Guests at all times, anticipating and exceeding Guest Expectations by Setting the Gold Standard in the industry.
• Inspects Guest rooms, public areas, pool, etc. after thoroughly being cleaned by the Housekeeper to uphold FIVE’s Standards of Cleanliness.
• Runs sold room Reports, verifies room status, determines discrepant rooms, prioritises room cleaning, and Updates the status of departing Guests’ rooms seamlessly, fostering efficient Communication across Departments.
• Prepares, distributes, and Communicates Changes in Room Assignments with a sensational Attitude.
• Communicates issues to the next shift with Enthusiasm and completes any Required Paperwork with a remarkable Attention to Detail.
• Assists Management in hiring, training, scheduling, evaluating, counseling, and disciplining other ‘FIVERs’, while motivating and coaching the FIVE Tribe towards boundary-breaking Success.
• Follows FIVE’s Safety and Security Policies and Procedures, Reporting any maintenance problems, safety hazards, accidents, or injuries immediately.
• Completes all required Safety Training and Certifications with a ‘Can-Do!’ attitude.
• Maintains a top-notch Personal Appearance and clean Uniform, ensuring a Professional and Insta-Perfect Look.
• Maintains the Confidentiality of Proprietary Information and protects Company Assets with utmost Dedication.
• Assists Management in maintaining the financial expenses every month, providing valuable Insights to increase Profit.
• Conducts Monthly Inventories with ‘FIVE-Styled’ Precision.
• Embraces being a great Team Player and a Motivator, elevating the ‘Vibe at FIVE’ to new heights.

What Success Looks Like

Be Part of an Organisation That Recognises Delivery and Rewards Growth.

You will be part of a global, fast-growing business operating across some of the most distinctive destinations in the industry, working alongside a diverse, multicultural team united by shared standards, at a pace that supports real development and where consistent delivery is recognised across every function, brand, and territory.

You Connect

You recognise how your work affects the wider team, the guest, and the business, and you act accordingly.

You Represent the Brand

In every interaction, whether with a guest, a colleague, or a partner, you conduct yourself as a representative of the brand.

You Own It

You assume full responsibility for what falls within your remit, and you see it through to completion with minimal oversight.

You Deliver

Your work is accurate, timely, and consistently meets the standard expected, while understanding how it connects to the wider business, team output and commercial results.

You Grow

You receive feedback constructively, develop your capabilities with intent, and approach every challenge as an opportunity to improve.