Housekeeping Order Taker

ENNISMORE

Abu Dhabi

On-site

AED 52,000 - 78,000

Full time

5 days ago

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Job summary

ENNISMORE in Abu Dhabi is seeking a Hotel Housekeeping Attendant to deliver attentive guest service in line with hotel standards. You will attend to guest requests, answer wake-up calls, and uphold guest privacy and confidentiality while ensuring a welcoming stay.

You will set up and monitor inventory, update logbooks, coordinate with departments, and keep all areas clean and well maintained per the Housekeeping Operations Manual.

Responsibilities

To attend and handle all guest requests received for internal services as per the hotel standards and procedures
To answer and handle calls wake-up calls and messages properly using the telephone etiquettes and Rixos standards
To ensure that all guests enjoy their stay being offered the finest personal service
To respect the privacy of the guests and the confidentiality of the information
To report any guest comment or complaint
To set-up inventory and monitor supplies and other commodities upon guest requests
To update the above items availability and order requirements in FMC accordingly with prior approval
To be aware of and to follow emergency and security procedures
To fulfill all administrative tasks housekeeping office coordination and filing
To respect key handling procedures
To read and update logbooks
To update guest history
To keep all equipment clean areas tidy and well maintained as per the Housekeeping Operations Manual
To carry out special projects according to given assignments
To attend a daily line up briefing with the Housekeeping team
To coordinate with all departments as per guests and operational needs
To inform concerned division or department heads whenever a matter is delayed or not solved
To manage the departmental attendance and rosters in the payroll system and follow up with paymaster for any staff queries

Job description

To attend and handle all guest requests received for internal services as per the hotel standards and procedures
To answer and handle calls wake-up calls and messages properly using the telephone etiquettes and Rixos standards
To ensure that all guests enjoy their stay being offered the finest personal service
To respect the privacy of the guests and the confidentiality of the information
To report any guest comment or complaint
To set-up inventory and monitor supplies and other commodities upon guest requests
To update the above items availability and order requirements in FMC accordingly with prior approval
To be aware of and to follow emergency and security procedures
To fulfill all administrative tasks housekeeping office coordination and filing
To respect key handling procedures
To read and update logbooks
To update guest history
To keep all equipment clean areas tidy and well maintained as per the Housekeeping Operations Manual
To carry out special projects according to given assignments
To attend a daily line up briefing with the Housekeeping team
To coordinate with all departments as per guests and operational needs
To inform concerned division or department heads whenever a matter is delayed or not solved
To manage the departmental attendance and rosters in the payroll system and follow up with paymaster for any staff queries