Housekeeping Order Taker

Rotana; Abu Dhabi; On-site; AED 30,000 - 42,000; Full time

Job summary

Rotana is seeking passionate housekeeping professionals for an on-site role in Abu Dhabi. The position emphasizes guest-focused service, tidy workspaces, and accurate records management to support hotel operations.

The candidate should have a hospitality diploma or vocational training and prior experience in a similar role. Employment is full-time, GCC national applicants are preferred, with a closing date in December.

Qualifications

• Experience in hospitality or similar role preferred.
• Diploma or vocational training in hospitality required or preferred.
• Strong organizational and communication skills essential.

Responsibilities

• Keep, record and secure all keys and papers in the Housekeeping Office.
• Sort daily activity reports and maintain orderly records in Housekeeping.
• Answer calls promptly with professional telephone etiquette.
• Record incoming calls, relay messages and follow up as needed.
• Handle Lost & Found processes: receiving, recording, storage, and release.
• Maintain housekeeping files and ensure office cleanliness and tidiness.
• Print and update Opera room discrepancy reports; coordinate with Accounts and Front Office.
• Arrange babysitting for guests and prepare attendance sheets for payroll.
• Archive outdated reports monthly according to hotel standards.

Skills

Customer service oriented

Communication skills

Organizational skills

Telephone etiquette

Education

Diploma or vocational training in hospitality

Tools

Opera system

Job description

Job Location: Abu Dhabi, United Arab Emirates

Work Mode: On-site

Date Posted: 12 October 2026

Job Reference/ID: 5493747_en

Job Description / Role:

We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Key Responsibilities:

• Safe keep, record and collect all keys and papers held within the Housekeeping Office
• Ensure the sorting of all daily activity reports in the Housekeeping Office
• Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
• Record all incoming calls, ensure all messages are disseminated and followed up accordingly
• Handle all issues pertaining to Lost & Found – receiving, recording, storage, claiming and clearing
• Update and maintain all housekeeping files
• Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office
• Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll
• Keep and maintain the cleanliness and tidiness of the Housekeeping Office
• Clear all outdated reports on a monthly basis based on the hotel standard for record keeping

Education Qualifications:

You should ideally have a diploma or vocational training within the hospitality and previous experiences within a similar role.

Employment / Job Type: Full Time

Nationality: GCC National

About the Company:

Abu Dhabi headquartered hotel management company and one of the largest homegrown operators in the Middle East and Africa. Founded in the 1990s, Rotana manages properties under Rotana Hotels and Resorts, Centro, Rayhaan, Arjaan, and Edge, covering business hotels, resorts, and serviced apartments across the Gulf, Africa, and Eastern Europe.

Company Industry: Hospitality

Department / Functional Area: Housekeeping

Closing Date: 11 December 2026