Housekeeping Office & Guest Services Coordinator

Tanqeeb; Abu Dhabi; On-site; AED 13,000 - 27,000; Full time

Job summary

Tanqeeb in Abu Dhabi is seeking a Guest-focused Housekeeping Order Taker at Towers Rotana to support the Housekeeping Office and ensure smooth operations.

You will handle keys, reports, calls, Lost & Found, and payroll-related attendance sheets while maintaining files and assisting front office. This role requires accuracy, reliability, and strong communication in a busy hotel environment.

Responsibilities

• Safe keep, record and collect all keys and papers held within the Housekeeping Office
• Ensure the sorting of all daily activity reports in the Housekeeping Office
• Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
• Record all incoming calls, ensure all messages are disseminated and followed up accordingly
• Handle all issues pertaining to Lost & Found - receiving, recording, storage, claiming and clearing
• Update and maintain all housekeeping files
• Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office
• Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll
• Keep and maintain the cleanliness and tidiness of the Housekeeping Office
• Clear all outdated reports on a monthly basis based on the hotel standard for record keeping

Job description

Tanqeeb in Abu Dhabi is seeking a Guest-focused Housekeeping Order Taker at Towers Rotana to support the Housekeeping Office and ensure smooth operations.

You will handle keys, reports, calls, Lost & Found, and payroll-related attendance sheets while maintaining files and assisting front office. This role requires accuracy, reliability, and strong communication in a busy hotel environment.