Housekeeping Order Taker

Towers Rotana; Dubai; On-site; AED 56,000 - 100,000; Full time

Job summary

Towers Rotana in Dubai is seeking a friendly Housekeeping Order Taker to coordinate communications in the Housekeeping Office and ensure smooth daily operations.

You will manage calls, messages, Lost & Found, and print daily discrepancy reports from Opera, while helping with payroll attendance and guest services in a multi-cultural team.

Strong English, a hospitality background, and computer literacy are required; Opera experience is a plus, and a diploma in hospitality will help.

Qualifications

• Diploma or vocational training in hospitality.
• Good command of written and spoken English.
• Experience in a similar role preferred.
• Computer literacy; Opera experience is a plus.

Responsibilities

• Handle all communications in the Housekeeping Office.
• Record and disseminate messages promptly.
• Manage Lost & Found processes.
• Maintain housekeeping files and reports.
• Print room discrepancy reports from Opera for daily review.
• Arrange babysitting for guests and payroll attendance sheets.
• Keep the Housekeeping Office clean and organized.
• Submit monthly payroll attendance as required.

Skills

Customer service

Phone etiquette

Interpersonal skills

Attention to detail

Teamwork

Education

Diploma in Hospitality

Tools

Opera PMS

Job description

We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

This position is based at Towers Rotana.

As a Housekeeping Order Taker you are responsible to handle all communication in and out of the Housekeeping Office to ensure a smooth running of the department and your role will include key responsibilities such as:

• Safe keep, record and collect all keys and papers held within the Housekeeping Office
• Ensure the sorting of all daily activity reports in the Housekeeping Office
• Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
• Record all incoming calls, ensure all messages are disseminated and followed up accordingly
• Handle all issues pertaining to Lost & Found - receiving, recording, storage, claiming and clearing
• Update and maintain all housekeeping files
• Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office
• Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll
• Keep and maintain the cleanliness and tidiness of the Housekeeping Office
• Clear all outdated reports on a monthly basis based on the hotel standard for record keeping

Skills

Education, Qualifications & Experiences

You should ideally have a diploma or vocational training within the hospitality and previous experiences within a similar role. Good command of written and verbal English communication skills, along with good interpersonal abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be a friendly, pleasant and courteous individual with good cross cultures sensitivity and a concern for quality and an eye for details. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork