Housekeeping attendant (residences)

Accor; Dubai; On-site; AED 20,000 - 31,000; Full time

Benefits offered by this job

Global hotel discounts

Dining discounts at group hotels

Job summary

Ennismore seeks hospitality professionals to maintain impeccable guest rooms and public areas within a luxury environment. You will liaise with supervisors, tailor guest experiences, and safeguard guest privacy while delivering high standards of cleanliness.

The role requires strong service focus, 5★ hotel experience is an asset, and excellent English communication. A fast-paced, collaborative team awaits with opportunities to showcase initiative.

Qualifications

• Service oriented personality required.
• Experience in a similar role in a 5★ hotel is an asset.
• Strong interpersonal skills with a passion for service.
• Fluent English communication.
• Keen eye for detail and high cleanliness standards.
• Basic computer logging of tasks and inter-department communication.

Responsibilities

• Provide guest room and public area cleaning per hotel standards.
• Coordinate with Supervisor/Coordinator for timely guest requests.
• Personalize guest experience and protect guest privacy.
• Oversee end-of-day closing of service area and ensure safe setup.

Skills

Service oriented

5★ hotel experience

Interpersonal skills

English communication

Attention to detail

Computer skills

Fast-paced work

Chemical handling

Discretion

Teamwork

Job description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

Job Description

Key responsibilities:

• Provide assistance to the guests during their stay and ensure the cleanliness of the guest rooms and public areas as per the hotel standards
• Liaise with the Supervisor and Coordinator to ensure guests requests are attended to in a timely manner
• Take initiative to add a personalised experience for the guest
• Take ownership of guests' privacy and belongings, while ensuring exceptional service
• Personally supervise the end of day closing of the service area and makes sure that all equipment are in appropriate place and nothing is left around which can be hazardous
• Proper stock of guest amenities, cleaning supplies, mini bar, clean linen are arranged well on the trolley before starting the work
• Conduct thorough inspections of assigned rooms to ensure they meet the hotel's high standards of cleanliness and presentation
• Report any maintenance issues or damaged items to the appropriate department promptly
• Adhere to all health and safety regulations, including the proper use of cleaning chemicals and equipment
• Assist with turndown service in the evenings, ensuring guests have a comfortable and welcoming environment
• Maintain accurate records of cleaned rooms, restocked items, and any special requests fulfilled
• Collaborate with other departments to ensure seamless guest experiences, particularly during high-occupancy periods or special events

Qualifications

Your experience and skills include:

• Service focused personality is essential
• Previous experience in a similar role in 5* hotel is an asset
• Strong interpersonal skills with a passion for service
• Good communication skills with ability to speak fluent English
• Keen eye for detail and commitment to maintaining high standards of cleanliness
• Basic computer skills for logging completed tasks and communicating with other departments
• Ability to work efficiently in a fast-paced environment
• Knowledge of proper handling and storage of cleaning chemicals
• Discretion and respect for guest privacy
• Ability to work both independently and as part of a team

Additional Information

Ennismore brings together talented teams, from unique brands, to create a culture that is entrepreneurialandpurpose-drivenin everything we do.We’re the fastest-growing lifestyle hospitality company, and we’re not slowing down. We’re expanding into new countries and cities, creating exciting opportunities.

Inspiring Discovery

Our purpose is to Inspire Discovery for our guests, but we also look to inspire our teams. We inspire our teams to discover their best self through learning opportunities, to grow and to be inspired to make a positive impact on local communities.

Inclusive Culture

Our culture is purpose-driven, dynamic and inclusive which puts our community at the heart of everything we do. We’re open minded, we celebrate difference, welcome diversity of thought and accept people for who they are, allowing them to bring their whole self to work.

Being part of the Ennismore family comes with some incredible perks, including everyone’s favourite, our global discounts programme with up to 50% off stays at our hotels and up to 30% off when eating at our restaurants and bars.