Hotel Manager

AccorHotel; Ras Al Khaimah; On-site; AED 350,000 - 550,000; Full time

Job summary

AccorHotel in Ras al-Khaimah is seeking an experienced General Manager to oversee hotel operations and lead a multi-department team across Front Office, Housekeeping, F&B, Spa and Culinary. You will drive budgeted results, develop leaders, and champion guest satisfaction with a focus on service excellence.

The role requires flexibility for evenings, weekends and holidays, and active participation in the Hotel Executive Committee and leadership team.

Qualifications

• Operations management with extensive experience in Rooms Food & Beverage management and Spa operations experience.
• Clear knowledge of budget planning & execution.
• Post secondary diploma/degree in hospitality an asset.
• Proven record to coordinate multiple departments to make gains towards targeted VOG GOP EES and Health & Safety results.
• Exceptional interpersonal and guest relations skills.
• Proven team-leader with outstanding motivational skills and coaching ability.
• Ability to motivate developing leaders to act as entrepreneurs while implementing innovative profit driven guest satisfaction oriented solutions.
• Comfortable working evenings weekends holidays and various schedules.

Responsibilities

• Coordinate operation across Front Office, Housekeeping, Recreation, F&B and Culinary departments.
• Provide leadership that engages and motivates our Heartists toward guest service excellence.
• Aim for the #1 guest service spot in the North & Central America as part of our vision.
• Direct operational needs to meet the hotel's Annual Budget and 5 Year Strategic Plan.
• Provide coaching; leadership development; and goal setting with department heads.
• Assist in the preparation of the annual Operations Budget/Plan and achieve profit objectives therein.
• Ensure monthly financial outlooks for Rooms, Food & Beverage and Spa are accurately achieved.
• Play a lead role in yield management for Rooms, Food & Beverage and Spa.
• Oversee capital projects from an operations viewpoint.
• Implement and deliver all Fairmont Standards.
• Handle guest concerns and ensure effective follow up.
• Assist in Labor Management and maintaining productivity levels.
• Follow up on all guest comments responding to any guest complaints or requests.
• Approve contracts with the Director of Finance (e.g., cleaning, maintenance, repairs, telephones).
• Provide leadership in Health and Safety culture and accident prevention.
• Act as hotel champion and culture leader in hotel committees.
• Oversee services to The Residences (condo board association).
• Function as a key member of the Hotel Executive Committee and Leadership Team.
• Lead change management for Rooms and F&B initiatives.
• Assume the responsibilities of the General Manager in his/her absence.

Skills

Operations management

Budget planning

Guest relations

Leadership

Staff development

Education

Hospitality diploma/degree

Job description

What You Will Be Doing:

• Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office Housekeeping Recreation Food & Beverage and Culinary)
• Provide leadership that engages and motivates our team of exceptionally guest oriented Heartists
• Ensure a level of passion for guest service in our Heartists that achieves the #1 Guest Service spot in the North & Central America.
• Direct operational needs to ensure compliance with the hotels Annual Budget and 5 Year Strategic Plan
• Provide coaching; leadership development; and goal setting with hotel department heads
• Assist in the preparation of the annual Operations Budget/Plan and achieve the profit objectives therein
• Ensure that monthly financial outlooks for Rooms Food & Beverage and Spa are accurately achieved
• Play a lead role in yield management for Rooms Food & Beverage and Spa
• Be a key player in redevelopment and capital projects from an operations viewpoint
• Ensure the implementation and delivery of all Fairmont Standards
• Handle all guest concerns and ensure effective follow up thereof
• Assist in Labor Management and the maintenance of productivity levels
• Follow up on all guest comments responding to any guest complaints or requests
• Approve with the Director of Finance all contracts (i.e. cleaning maintenance & repair telephones etc.)
• Provide active leadership role in the culture of Health and Safety and accident prevention
• Act as hotel champion and culture leader in hotel committees
• Oversee services rendered to The Residences (condo board association).
• Function as key member of the Hotel Executive Committee and Leadership Team providing support and assistance to the Senior Managers and Executive Team
• Play a key role and lead change management for Rooms and Food & Beverage initiatives
• Assume the responsibilities of the General Manager in his/her absence

Qualifications :

Your Skills and Qualifications:

• Operations management with extensive experience in Rooms Food & Beverage management and Spa operations experience
• Clear knowledge of budget planning & execution
• Post secondary diploma/degree in hospitality an asset
• Proven record to coordinate multiple departments to make gains towards targeted VOG GOP EES and Health & Safety results
• Exceptional interpersonal and guest relations skills
• Proven team-leader with outstanding motivational skills and coaching ability
• Ability to motivate developing leaders to act as entrepreneurs while implementing innovative profit driven guest satisfaction oriented solutions
• Comfortable working evenings weekends holidays and various schedules

Additional Information :

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time