Hotel Guest Concierge - Phone & Reservations

Novotel Hotels; Dubai; Vor Ort; AED 39.000 - 61.000; Vollzeit

Zusammenfassung

Accor is seeking a friendly Telephone Operator to handle guest inquiries, take reservations, and manage calls for a hotel. You will provide information on services and local attractions, ensuring a smooth guest experience.

In a shared services hotel environment, you will transfer calls, relay messages, and assist with wake-up calls, room service orders, and reservations, while maintaining a clear call log to support daily operations.

Qualifikationen

• Excellent communication skills and a friendly demeanour.
• Ability to multitask and handle a high volume of calls.
• Strong customer service skills and the ability to remain calm under pressure.
• Knowledge of hotel services and facilities.
• Proficiency in using telephone systems and basic computer skills.
• Previous experience in a customer service role or as a telephone operator is preferred.

Aufgaben

• Answer incoming calls promptly and professionally.
• Transfer calls to the appropriate department or individual.
• Take and relay messages accurately.
• Provide information to guests regarding hotel services, facilities, and local attractions.
• Process room service orders, wake-up calls, and other guest requests.
• Assist with making reservations and bookings.
• Maintain a log of incoming and outgoing calls.

Kenntnisse

Excellent communication

Multitasking

Customer service

Knowledge of hotel services

Telephone systems

Basic computer skills

Experience in front desk or telephone

Tools

Telephone systems

Jobbeschreibung

Accor is seeking a friendly Telephone Operator to handle guest inquiries, take reservations, and manage calls for a hotel. You will provide information on services and local attractions, ensuring a smooth guest experience.

In a shared services hotel environment, you will transfer calls, relay messages, and assist with wake-up calls, room service orders, and reservations, while maintaining a clear call log to support daily operations.