Host / Hostess

Saadiyat Rotana Resort & Villas; Abu Dhabi; On-site; AED 34,000 - 48,000; Full time

Job summary

Saadiyat Rotana Resort & Villas in Abu Dhabi seeks a dynamic Host/Hostess to deliver warm, professional service and act as the first point of contact for guests in our Food & Beverage outlets.

You will welcome guests, manage reservations, coordinate with the service team, and maintain outlet cleanliness while promoting menus and promotions. A guest-focused attitude and strong communication are essential.

Qualifications

• Guest-facing role with friendly, professional demeanor.
• Ability to manage reservations and telephone inquiries.
• Awareness of menus and promotions to upsell.
• Maintain cleanliness and neat appearance of the outlet.

Responsibilities

• Offer consistently professional, friendly, warm and engaging service.
• Welcome guests to the assigned outlet, guide to tables, be a point of contact.
• Take outlet reservations, manage reservation book and answer calls impeccably.
• Set up the outlet prior to business hours with the service team.
• Coordinate with service team for reservations or blocking off tables.
• Observe cleanliness and maintenance of the outlet and entrance area.
• Ensure guests' well-being with a close, discreet contact.
• Know menus and promotions to recommend when requested.
• Assist in setting up the outlet's database.
• Ensure guest satisfaction upon departure.

Skills

Guest service

Communication

Reservation handling

Team coordination

Maintain cleanliness

Menu knowledge

Guest satisfaction

Job description

Job description

We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.

As a Host / Hostess you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times and your role will include key responsibilities such as:

• Offer consistently professional, friendly, warm and engaging service


• Welcome guests to the assigned outlet, receive and conduct guests to tables, ensure that they are attended to and be available for them at all times as a point of contact


• Take outlet reservations, handle the reservation book and answer the telephone in an impeccable manner


• Set up the outlet prior to the business hours along with the service team


• Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables


• Observe the cleanliness and maintenance of the outlet and the entrance area


• Assure the well-being of all guests by maintaining a close, friendly, yet discrete contact


• Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a guest requests


• Contribute in setting up the outlets database


• Reassure the guests’ satisfaction upon their departure