Host - One & Only One Zaabeel

KERZNER INTERNATIONAL LIMITED; Dubai; On-site; AED 122,760 - 189,720; Full time

Job summary

KERZNER INTERNATIONAL LIMITED’s One & Only Zaabeel in Dubai is seeking a professional Host to deliver a bespoke guest experience. You will manage the guest journey from arrival to departure, building relationships and tailoring stays to individual preferences.

The role requires 2+ years in luxury guest relations, fluent English, and meticulous attention to detail. You will coordinate reservations, in-room services, and personalized experiences, collaborating with all departments to ensure

Qualifications

• Minimum 2 years experience in guest relations or a similar role in a luxury hotel.
• Excellent communication and interpersonal skills with fluent English.
• Strong attention to detail and ability to manage multiple priorities.

Responsibilities

• Manage the guest experience from arrival through departure.
• Coordinate all guest requests from reservations and in-room services to personalized experiences.
• Unpack, itinerary planning and special occasion arrangements.
• Collaborate with all departments to ensure flawless execution and clear communication.

Skills

Guest relations

Fluent English

Attention to detail

Microsoft Office

Hotel systems

Brand ambassador

Tools

Microsoft Office

Hotel systems

Job description

About the Role

We are seeking an exceptional and highly personalized service professional to join One and Only One Zaabeel as a Host delivering a truly bespoke and anticipatory guest experience. This role goes beyond traditional guest relations, acting as a dedicated point of contact and personal assistant, ensuring every aspect of the guest journey is seamlessly curated and memorable.

As a Host you will be responsible for managing the guest experience from arrival through to departure, building strong relationships and tailoring each stay based on individual preferences. You will coordinate all guest requests from reservations and in‑room services to personalized experiences such as unpacking, itinerary planning and special occasion arrangements. Attention to detail is critical, with a focus on anticipating needs and creating meaningful unexpected moments that elevate the stay.

You will work closely with all departments to ensure flawless execution of guest services, maintaining clear communication and ensuring all preferences and requests are accurately captured and executed. The role requires being present and engaged, interacting with guests daily to ensure satisfaction, resolving any concerns and continuously enhancing their experience.

About You

• Minimum 2 years experience in guest relations or a similar role in a luxury hotel.
• Excellent communication and interpersonal skills with fluent English.
• Strong attention to detail and ability to manage multiple priorities.
• Proficiency in hotel systems and Microsoft Office.
• Well presented, confident and highly service-driven.
• Opportunistic brand ambassador, creating unforgettable experiences and delivering service that consistently exceeds expectations.

Our Brand

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined, wowing them at every turn and creating memories that will last a lifetime. You will be at the heart of this vision, innovating to deliver amazing experiences and everlasting memories.