Hospitality Switchboard Specialist

Hilton; Dubai; On-site; AED 33,000 - 56,000; Full time

Job summary

Hilton in Dubai invites applications for a Switchboard Operator. You will handle guest calls with warmth, provide information on hotel services, and assist in emergency communications to ensure a safe, memorable stay.

Join a globally recognized hospitality leader renowned for award-winning workplace culture and a commitment to guest service excellence. Be part of a team that brings light and warmth to every stay, contributing to Hilton’s renowned guest experience.

Responsibilities

• Provide exceptional phone support: Bring an upbeat and friendly attitude to all guest calls, responding promptly and professionally to inquiries and requests
• Maintain relevant knowledge: Stay up to date on hotel services, amenities, and operations
• Support emergency response: Relay accurate, detailed information to appropriate teams during emergency situations
• Leverage communication tools: Use PBX system, computer applications, and other technology to support daily operations

Job description

Hilton in Dubai invites applications for a Switchboard Operator. You will handle guest calls with warmth, provide information on hotel services, and assist in emergency communications to ensure a safe, memorable stay.

Join a globally recognized hospitality leader renowned for award-winning workplace culture and a commitment to guest service excellence. Be part of a team that brings light and warmth to every stay, contributing to Hilton’s renowned guest experience.